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- Tasks: Deliver five-star service and assist customers with travel money needs.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant team culture.
- Benefits: Flexible shifts, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role perfect for those who thrive under pressure.
- Why this job: Be at the forefront of retail, making customers feel valued every day.
- Qualifications: Must be 18 or older, with a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern
- Week 1: Sunday 10:00-18:00, Wednesday 10:00-18:00, Thursday 10:00-18:00
- Week 2: Tuesday 10:00-18:00, Thursday 10:00-18:00, Saturday 10:00-18:00
To comply with health and safety legislation, colleagues in this role must be 18 years of age or older.
Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re looking for colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who take pride in their knowledge of M&S products and are ready to meet strong customer demand head-on. You'll be a resilient and committed brand ambassador, confidently delivering style advice and recommending our newest products to customers.
Through remarkable service, you'll ensure our customers feel truly valued every time they shop with us. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is busiest. You’ll go above and beyond to serve, sell, fill, and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, supporting each other in delivering a seamless customer experience.
Flexibility is vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Travel Money - Edinburgh employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Travel Money - Edinburgh
✨Tip Number 1
Get to know the company inside out! Research M&S, their products, and their values. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your ability to thrive under pressure and deliver top-notch customer service, just like they expect from a Customer Assistant.
✨Tip Number 3
Show your flexibility! Be ready to discuss how you've adapted to changing situations in past roles. M&S is looking for team players who can handle the hustle and bustle of a busy store, so share examples that highlight your resilience and commitment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. So, take the plunge and get your application in today!
We think you need these skills to ace Customer Assistant - Travel Money - Edinburgh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about being a Customer Assistant and ready to deliver that five-star service we pride ourselves on.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention your ability to thrive under pressure and your digital confidence – these are key for us!
Be Yourself: We’re after down-to-earth individuals, so don’t be afraid to let your personality come through in your writing. Share examples of how you’ve gone above and beyond in previous roles – we love hearing about your unique experiences!
Apply Through Our Website: For the best chance of success, make sure you apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Marks & Spencer
✨Know Your Stuff
Familiarise yourself with M&S products and services. Being able to discuss specific items or promotions shows your enthusiasm and knowledge, which is key for a Customer Assistant role.
✨Showcase Your People Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your commitment to providing five-star service.
✨Embrace the Pressure
Since this role thrives in a high-pressure environment, be ready to discuss how you handle stress. Share experiences where you maintained focus and efficiency during busy periods, showing that you can keep your cool when things heat up.
✨Be a Team Player
Highlight your ability to work well in a team. Prepare to talk about how you've supported colleagues in previous roles, as teamwork is crucial in delivering a seamless customer experience at M&S.