At a Glance
- Tasks: Assist customers with travel money needs and provide excellent service.
- Company: Join a leading retail brand known for its customer focus.
- Benefits: Flexible hours, team support, and opportunities to learn and grow.
- Other info: Fast-paced environment with a focus on accuracy and compliance.
- Why this job: Be the go-to expert for customers' travel money needs and make their journeys smoother.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern
- Monday 11:00-19:00
- Friday 11:00-19:00
- Saturday 08:00-13:30
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure. You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.
Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels. Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business.
At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time. Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others.
Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain ‘best in town’ standards in presentation, availability, and service. If you’re curious, detail-driven, and passionate about delivering great service, this role is for you. Take Your Marks and apply today.
Customer Assistant - Travel Money - Canterbury employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer connection. Our Canterbury location provides a supportive environment where you can grow your skills in the Travel Money sector, with opportunities for personal development and career progression. Join us to be part of a team that prioritises excellence in service while enjoying the benefits of a flexible work schedule and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Travel Money - Canterbury
✨Tip Number 1
Get to know the company! Research M&S and their Travel Money services. Understanding their values and what they stand for will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer with their travel money needs. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Be ready to showcase your digital skills! Since being digitally confident is essential, brush up on any tools or software you might use in the role. Familiarity with tech can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Assistant - Travel Money - Canterbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your interests and what makes you tick, especially if it relates to customer service or travel.
Tailor Your Application:Make sure to tailor your application to the Customer Assistant role. Highlight any relevant experience you have in customer service or handling money. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks & Spencer
✨Know Your Stuff
Make sure you understand the Travel Money services and products inside out. Research common customer queries and how to handle them. This will show that you're not just interested in the role, but that you’re ready to be a trusted expert.
✨Showcase Your People Skills
Since this role is all about connecting with customers, think of examples from your past experiences where you've delivered excellent service. Be ready to share how you kept calm under pressure and made interactions feel personal and effortless.
✨Be Digitally Savvy
Brush up on your digital skills! Familiarise yourself with any tools or systems that might be used in the role. Being able to demonstrate your confidence in using technology will set you apart as a candidate who can complete transactions quickly and efficiently.
✨Emphasise Teamwork
Prepare to discuss how you’ve worked well in teams before. Highlight instances where you’ve shared knowledge or supported colleagues. This shows that you value collaboration and are ready to contribute to building confidence and capability within the team.
