At a Glance
- Tasks: Assist customers with travel money needs and provide excellent service.
- Company: Join a leading retail brand known for its customer-first approach.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Dynamic role with opportunities to learn and grow in a fast-paced environment.
- Why this job: Be the go-to expert for customers before their adventures and make a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1
- Monday: 15:30 to 19:30
- Wednesday: 15:30 to 19:30
- Friday: 07:30 to 11:30
- Saturday: 15:30 to 19:30
- Week 2
- Monday: 11:30 to 19:30
- Friday: 07:30 to 11:30
- Saturday: 14:45 to 19:30
Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure.
You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless. Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business. At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time.
Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others. Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain ‘best in town’ standards in presentation, availability, and service.
If you’re curious, detail-driven, and passionate about delivering great service, this role is for you. Take Your Marks and apply today.
Customer Assistant - Travel Money - Belfast employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer connection. Our Belfast location provides employees with flexible working hours, opportunities for personal growth, and a commitment to delivering outstanding service in the Travel Money sector. Join us to be part of a supportive team where your contributions are recognised and rewarded, making every day a meaningful experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Travel Money - Belfast
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the travel or customer service sectors. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to share why you're the perfect fit for the Customer Assistant role. Highlight your customer service skills and your passion for travel.
✨Tip Number 3
Stay active on social media! Follow companies like M&S and engage with their posts. It shows your interest and keeps you updated on any new opportunities they might post.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to deliver that brilliant service we pride ourselves on.
We think you need these skills to ace Customer Assistant - Travel Money - Belfast
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've connected with customers and provided them with brilliant service in the past.
Be Detail-Driven:Since accuracy is key in this role, share examples of how you've paid attention to detail in previous jobs or experiences. We love candidates who can demonstrate their commitment to getting things right!
Emphasise Teamwork:Teamwork is vital for us at StudySmarter. Mention any experiences where you've collaborated with others to achieve a common goal, especially in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Marks & Spencer
✨Know Your Stuff
Familiarise yourself with the Travel Money services and products offered. Understand the importance of accuracy and compliance in financial transactions, as this will show your potential employer that you take the role seriously.
✨Show Your People Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you've connected with customers or helped them solve a problem, as this role is all about making interactions personal and effortless.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you're not already confident. Be ready to discuss how you would use technology to enhance customer experiences and complete transactions efficiently.
✨Flexibility is Key
Demonstrate your ability to adapt to changing priorities. Share experiences where you've had to think on your feet or adjust your approach to meet customer needs, as this will highlight your proactive nature.
