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- Tasks: Serve customers, keep the store tidy, and meet sales targets.
- Company: Join M&S, a leader in retail known for inclusivity and innovation.
- Benefits: Enjoy flexible working options and comprehensive training.
- Why this job: Be the face of M&S, making a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: Fixed term role, Saturdays only, with opportunities for growth.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Customer Assistant - Through The Night - Oatlands
Fixed term - Saturdays only
Work Pattern: WEEK 1 & 2: Sat 20:00-06:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Through The Night - Oatlands - Harrogate, North Yorkshire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Through The Night - Oatlands - Harrogate, North Yorkshire
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to inclusivity and customer satisfaction will help you align your approach during the interview.
✨Tip Number 2
Practice engaging with customers in a friendly and proactive manner. Think of scenarios where you can demonstrate your ability to understand customer needs and provide tailored recommendations.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully handled changing situations in previous roles. This will highlight your ability to thrive in a dynamic retail environment.
✨Tip Number 4
Brush up on your digital skills, especially if you're familiar with any tools that enhance customer service. Being able to discuss how you can leverage technology to improve customer experiences will set you apart.
We think you need these skills to ace Customer Assistant - Through The Night - Oatlands - Harrogate, North Yorkshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, engaged with customers, and resolved issues effectively.
Highlight Adaptability: Mention instances where you've adapted to changing situations or received feedback positively. This shows that you can thrive in a dynamic retail environment like M&S.
Express Enthusiasm for the Brand: Convey your passion for M&S and its commitment to inclusivity and sustainability. Mention any personal experiences with their products or values that resonate with you, making your application more relatable.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your commitment to putting customers first.
✨Demonstrate Product Knowledge
Familiarise yourself with M&S products and services before the interview. Being able to discuss specific items or promotions shows your enthusiasm and readiness to engage with customers effectively.
✨Emphasise Adaptability
Retail can be unpredictable, especially during busy hours. Be ready to share instances where you've successfully adapted to changing situations or handled unexpected challenges in a previous job.
✨Ask for Feedback
M&S values individuals who are open to feedback. During the interview, express your willingness to learn and improve by asking how you can better serve customers and contribute to the team.
