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For Companies At a Glance
- Tasks: Welcome customers, ensure safety, and provide support throughout their shopping experience.
- Company: Join Marks & Spencer, a leader in retail innovation and customer service.
- Benefits: Flexible hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a team transforming retail and making a real impact on customer experiences.
- Qualifications: Confident, friendly, and able to engage with customers effectively.
- Other info: Exciting opportunities await in a dynamic and supportive environment.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern
- Sunday 1100 - 1900
- Thursday 1100 - 1900
- Friday 1100 - 1900
- Saturday 1100 - 1900
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Key Accountabilities and Measures
- Provide customers with a visible presence at the beginning of their shopping journey.
- Welcome customers to the store with a smile and by making eye contact, using a range of greeting techniques known to deter theft from the store.
- Support other areas within the store as needed.
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?).
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support.
- Thank customers for shopping with us when they exit.
- Deal calmly and empathetically with people in various retail circumstances, including confrontational situations.
- Respond to door alarms sincerely and apologetically, resolving any issues the customer may have.
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate actions to deter.
- Ensure all incidents are reported through the M&S Incident reporting process.
- Responsible for carrying store radio and engaging with police and other security personnel.
- Apprehend external thieves only if necessary and in line with business policy.
- Report any incidents of known or suspected internal theft or malpractice.
Key Skills
- Confident with a friendly and natural personality.
- Strong communication skills with the ability to engage customers easily.
- Ability to remain focused on greeting customers and deterring suspicious activity.
- Natural empathy with M&S brand and values, including service behaviours.
- Self-motivated, willing to improvise and suggest or try new approaches.
- Able to maintain high standards of appearance and uniform standards.
- No requirement to be licensed, but good observation skills would be a benefit.
Key Relationships and Stakeholders
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.
About Us
M&S aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
About the Team
The sweeping innovations we’re rolling out at M&S will define a new era of retail. We want you to help us introduce them to our customers. By embracing our digital tools to enhance the customer experience and remaining adaptable, you’ll ensure every time is just as special as the next.
Customer Assistant - Service & Safety Assistant - Chichester employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Service & Safety Assistant - Chichester
✨Tip Number 1
Get to know the store inside out! Familiarise yourself with the layout, products, and services. This way, when you chat with customers, you can confidently guide them and show off your knowledge.
✨Tip Number 2
Practice your greeting skills! A warm smile and eye contact go a long way in making customers feel welcome. Try different ways to greet people and see what feels natural for you.
✨Tip Number 3
Stay alert and observant. Keep an eye out for any suspicious activity while still being approachable. Balancing safety with customer service is key, so be ready to step in if needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining the M&S team. Plus, we love seeing applications from enthusiastic candidates like you!
We think you need these skills to ace Customer Assistant - Service & Safety Assistant - Chichester
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that relate to the key accountabilities in the job description – it’ll make you stand out!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and avoid jargon. This helps us quickly see why you’d be a great fit for the Customer Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role there too.
How to prepare for a job interview at Marks & Spencer
✨Know the Store Inside Out
Before your interview, make sure you’re familiar with the store layout and key products. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Your Customer Engagement Skills
Since this role is all about customer interaction, practice greeting people with a smile and making eye contact. Role-play different scenarios where you might need to assist customers or handle difficult situations.
✨Showcase Your Empathy and Communication Skills
Be prepared to discuss how you would handle various customer service situations, especially confrontational ones. Use examples from past experiences to demonstrate your ability to remain calm and empathetic.
✨Dress the Part
Make sure to dress smartly for your interview. A professional appearance not only shows respect but also aligns with the high standards of M&S. It’s all about making a great first impression!
