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- Tasks: Welcome customers, ensure safety, and assist with store navigation.
- Company: Join M&S, a leading retailer committed to inclusivity and innovation.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Make a real impact in a dynamic retail setting while developing your skills.
- Qualifications: No specific experience required; just bring your friendly personality and strong communication skills.
- Other info: Open to all backgrounds; we value diversity and individuality.
The predicted salary is between 20000 - 30000 £ per year.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
All the details:
- Work Pattern: Sun 11:45-16:30, Tue 14:00-18:00, Wed 14:00-18:00, Fri 08:00-14:00, Sat 12:00-18:00
- Over 18s
Key Accountabilities and Measures:
- Provide customers with a visible presence at the beginning of their shopping journey.
- Welcome customers to the store with a smile and by making eye contact, using a range of greeting techniques known to deter theft.
- Support other areas within the store as needed.
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?).
- Assist customers in navigating the store and provide the right level of support.
- Thank customers for shopping with us when they exit.
- Deal calmly and empathetically with people in various retail circumstances, including confrontational situations.
- Respond to door alarms sincerely and apologetically, resolving any issues the customer may have.
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity.
- Identify and monitor suspicious persons, activity or theft and take appropriate actions to deter.
- Report all incidents through the M&S Incident reporting process.
- Ensure that persons served with a trespass notice do not re-enter the site.
- Engage with police and other security personnel to improve service to M&S.
- Apprehend external thieves only if necessary and in line with business policy.
- Report any incidents of known or suspected internal theft or malpractice.
Key Skills:
- Confident with a friendly and natural personality.
- Strong communication skills with the ability to engage customers easily.
- Ability to remain focused on greeting customers and deterring suspicious activity.
- Natural empathy with our M&S brand and values.
- Self-motivated, willing to improvise and suggest new approaches.
- Able to maintain high standards of appearance and uniform standards.
- No requirement to be licensed, but good observation skills would be a benefit.
Key Relationships and Stakeholders:
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC Police
- Local Networks
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Service and Safety Assistant - Rochdale Riverside - Rochdale, Greater Manche... employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Service and Safety Assistant - Rochdale Riverside - Rochdale, Greater Manche...
✨Tip Number 1
Familiarise yourself with the M&S brand and its values. Understanding their commitment to customer service and inclusivity will help you align your approach during the interview, showcasing how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you feel more confident when interacting with customers and dealing with various situations that may arise in the store.
✨Tip Number 3
Research common retail challenges, such as theft and customer complaints. Being prepared with strategies on how to handle these situations will demonstrate your proactive mindset and readiness for the role.
✨Tip Number 4
Visit the Rochdale Riverside store before your interview. Observing the environment and customer interactions will give you valuable insights and allow you to discuss specific experiences during your application process.
We think you need these skills to ace Customer Assistant - Service and Safety Assistant - Rochdale Riverside - Rochdale, Greater Manche...
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Your Communication Skills: Since strong communication is essential for this role, provide examples in your application that demonstrate your ability to engage with customers effectively. Use specific instances where you successfully assisted customers or resolved issues.
Emphasise Empathy and Problem-Solving: Highlight your natural empathy and ability to handle confrontational situations calmly. Share experiences where you dealt with challenging customer interactions, showcasing your problem-solving skills.
Personalise Your Application: Make your application stand out by personalising it. Mention why you want to work for M&S specifically and how your values align with their commitment to inclusion and diversity. This shows genuine interest in the company.
How to prepare for a job interview at Marks & Spencer
✨Show Your Customer Service Skills
As a Customer Assistant, your ability to engage with customers is crucial. During the interview, share examples of how you've successfully assisted customers in the past, highlighting your communication skills and friendly approach.
✨Demonstrate Empathy and Calmness
The role requires dealing with various situations, including confrontational ones. Prepare to discuss how you would handle difficult customers or situations calmly and empathetically, showcasing your problem-solving abilities.
✨Know the Store and Its Values
Familiarise yourself with M&S's brand values and recent marketing messages. Being knowledgeable about the store will not only impress your interviewers but also show your genuine interest in the role and the company.
✨Be Prepared for Scenario Questions
Expect scenario-based questions that assess your ability to deter theft or manage suspicious activity. Think through potential situations you might face in the role and how you would respond effectively while maintaining customer service.
