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- Tasks: Be the backbone of our store, managing stock and deliveries with speed and accuracy.
- Company: Join M&S, a leader in retail, committed to innovation and inclusivity.
- Benefits: Competitive pay, flexible hours, and comprehensive training provided.
- Why this job: Make a real impact by ensuring customers have a seamless shopping experience.
- Qualifications: Must be 18+, with strong communication skills and a team-oriented mindset.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern
- Week 1
- Monday: 04:00 - 12:00
- Tuesday: 04:00 - 12:00
- Wednesday: 04:00 - 12:00
- Friday: 04:00 - 12:00
- Saturday: 04:00 - 12:00
- Sunday: 06:00 - 14:00
- Monday: 04:00 - 12:00
- Wednesday: 04:00 - 12:00
- Thursday: 04:00 - 12:00
- Friday: 04:00 - 12:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail. Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant (Operations) - Hatfield Oldings Corner employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (Operations) - Hatfield Oldings Corner
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values, mission, and what makes them tick. This will help you connect your skills to their needs and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Assistant, especially around teamwork and flexibility.
✨Tip Number 3
Show off your digital skills! Since being digitally confident is key for this role, be ready to discuss any relevant tools or software you've used. Maybe even mention how you’ve used tech to improve efficiency in past jobs.
✨Tip Number 4
Be yourself! M&S values authenticity, so don’t be afraid to let your personality shine through. Share your passion for customer service and how you can contribute to creating a great shopping experience.
We think you need these skills to ace Customer Assistant (Operations) - Hatfield Oldings Corner
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about being a Customer Assistant and ready to roll your sleeves up. A bit of personality goes a long way!
Highlight Relevant Experience: Make sure to mention any previous experience in retail or customer service. We love seeing how you've handled stock, deliveries, or worked as part of a team. Tailor your application to show us why you're the perfect fit for this fast-paced role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with stock management, deliveries, and how to keep the store running smoothly. This will help you answer questions confidently and show that you're ready to roll your sleeves up.
✨Showcase Your Flexibility
This role requires adaptability, so be prepared to discuss examples from your past where you've had to adjust quickly to changing situations. Highlight any experience you have working early mornings or late shifts, as this will demonstrate your commitment to meeting the demands of the job.
✨Emphasise Teamwork
Being a team player is crucial in this role. Think of specific instances where you've collaborated with others to achieve a common goal. Share how you’ve supported colleagues in previous jobs, as this will illustrate your ability to work effectively within a team environment.
✨Be Digitally Savvy
Since digital tools are essential for tracking deliveries and managing stock, be ready to discuss your experience with technology. Mention any relevant software or systems you've used before, and express your eagerness to learn new tools during your training.
