At a Glance
- Tasks: Deliver exceptional customer service in our Fashion, Home & Beauty section.
- Company: Join the iconic M&S team and be part of a transformative retail experience.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and customer connection.
- Why this job: Be a fashion-forward trendsetter while helping customers feel their best.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern
- Tuesday 10:00–18:00
- Wednesday 10:00–18:00
- Saturday 12:00–20:00
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering a market leading customer experience. This isn’t just a retail job – it’s a role for people who love pace, graft, and playing their part in delivering our transformation. We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that’s through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor-made beauty routine.
You’ll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online. At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
You’ll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs. Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to provide a personalised five-star service. Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.
If you’re ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment. Take Your Marks and apply today.
Customer Assistant - Lingerie - Handforth employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion and dedication. As a Customer Assistant in Handforth, you'll enjoy opportunities for personal growth and development while being part of a team that thrives on delivering outstanding customer experiences. With flexible working hours and a commitment to employee well-being, M&S is the perfect place for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Lingerie - Handforth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their latest trends. This will help you connect with the brand and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer needs. Being able to showcase your ability to build rapport and provide tailored recommendations will set you apart.
✨Tip Number 3
Be ready to show off your digital savvy! Familiarise yourself with tools like the Sparks App and other in-store devices. Highlighting your comfort with technology will reassure them that you can deliver that five-star service they’re after.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your enthusiasm for the role. It’s a simple way to keep you on their radar and show that you’re keen to join the M&S family.
We think you need these skills to ace Customer Assistant - Lingerie - Handforth
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for fashion and customer service right from the start. Use your application to highlight any relevant experience or personal stories that showcase your love for helping customers feel their best.
Tailor Your Application:Just like you would recommend the perfect fit for a customer, make sure your application is tailored to the role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for in a Customer Assistant.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Share your unique style and approach to customer service – it’s all about making genuine connections.
Apply Through Our Website:For the best chance of success, make sure you apply directly through our website. It’s quick and easy, and it ensures your application lands in the right hands. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Marks & Spencer
✨Know Your Stuff
Familiarise yourself with M&S's latest fashion trends and products, especially in lingerie. Being able to discuss specific items and how they can meet customer needs will show your passion and knowledge.
✨Showcase Your People Skills
Prepare examples of how you've built rapport with customers in the past. Think about times when you provided excellent service or resolved issues, as this role is all about creating genuine connections.
✨Demonstrate Digital Savvy
Brush up on the digital tools mentioned in the job description, like the Sparks App. Be ready to discuss how you would use technology to enhance the customer experience and make recommendations.
✨Embrace Flexibility
Retail is fast-paced, so be prepared to talk about how you handle changing situations. Share experiences where you adapted quickly to meet customer demands or tackled unexpected challenges.
