At a Glance
- Tasks: Deliver exceptional customer service in our Fashion, Home & Beauty section.
- Company: Join M&S, a leading retailer known for style and quality.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Other info: Fast-paced role with opportunities for personal growth.
- Why this job: Be part of a dynamic team that helps customers feel their best.
- Qualifications: Passion for fashion and strong communication skills.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Thursday 17:00-21:00
- Friday 17:00-21:00
- Saturday 15:00-19:00
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering a market leading customer experience. This isn’t just a retail job – it’s a role for people who love pace, graft, and playing their part in delivering our transformation. We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that’s through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor-made beauty routine.
You’ll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online. At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
You’ll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs. Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to provide a personalised five-star service. Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.
If you’re ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment. Take Your Marks and apply today.
Customer Assistant - Lingerie - Glasgow Pollok employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer connection. Our Glasgow Pollok location provides employees with the opportunity to thrive in a fast-paced environment while receiving comprehensive training and growth opportunities in the retail sector. With a focus on employee well-being and a commitment to delivering a market-leading customer experience, joining our team means being part of a dynamic family that celebrates fashion and individuality.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Lingerie - Glasgow Pollok
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on M&S and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios, especially in a fast-paced environment. Being able to demonstrate your ability to build rapport and provide tailored recommendations will set you apart.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App and be ready to discuss how you can use technology to enhance the customer experience. This is key for a role that demands efficiency and effectiveness.
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, so highlight your ability to think on your feet and tackle challenges head-on. Share examples from past experiences where you've thrived under pressure.
We think you need these skills to ace Customer Assistant - Lingerie - Glasgow Pollok
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for fashion and customer service right from the start. Use your application to highlight any relevant experience or personal stories that showcase your love for helping customers feel their best.
Tailor Your Application:Just like you would recommend a perfect fit for a bra, make sure your application fits the role. Use keywords from the job description and align your skills with what we’re looking for in a Customer Assistant.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Share your unique style and how you connect with customers – it’s all about building rapport!
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It’s straightforward and ensures your details land in the right place, so we can get back to you quickly!
How to prepare for a job interview at Marks & Spencer
✨Know Your Fashion Trends
Brush up on the latest fashion trends and lingerie styles before your interview. Being able to discuss current trends shows your passion for the role and helps you connect with the interviewer, who will likely be looking for someone who can engage customers with confidence.
✨Practice Your Customer Interaction Skills
Since this role is all about delivering a top-notch customer experience, practice how you would approach a customer in-store. Role-play scenarios where you recommend products or provide styling advice. This will help you feel more comfortable and natural during the interview.
✨Show Off Your Digital Savvy
Familiarise yourself with digital tools like the Sparks App and any other tech used in retail. Be ready to discuss how you would use these tools to enhance customer service. Demonstrating your digital confidence can set you apart from other candidates.
✨Emphasise Flexibility and Team Spirit
Retail can be unpredictable, so highlight your ability to adapt quickly to changing situations. Share examples of times when you've worked as part of a team to meet challenges head-on. This will show that you're ready to roll up your sleeves and contribute positively to the team dynamic.
