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- Tasks: Serve customers, maintain store cleanliness, and meet sales targets.
- Company: Join M&S, a leader in retail known for inclusivity and innovation.
- Benefits: Flexible working options and comprehensive training provided.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: Must be 18+, with strong communication skills and a customer-focused attitude.
- Other info: Embrace diversity and join a team committed to positive change.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Inverness - Foods - Inverness, Highland employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Inverness - Foods - Inverness, Highland
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Practice your communication skills, as strong communication is key for a Customer Assistant role. Engage in conversations with friends or family about customer service scenarios to build your confidence in handling various situations.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully handled changes or challenges in previous roles. M&S values flexibility, so being able to share relevant experiences will set you apart.
✨Tip Number 4
Research the products offered at M&S, especially in the food department. Having a good understanding of their offerings will allow you to engage more effectively with customers and demonstrate your enthusiasm for the role.
We think you need these skills to ace Customer Assistant - Inverness - Foods - Inverness, Highland
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Skills: Since this role focuses on delivering excellent customer service, make sure to emphasise any relevant experience you have in customer-facing roles. Use specific examples to demonstrate your ability to engage with customers and provide exceptional service.
Show Adaptability: The job requires adaptability to changing situations. Include examples in your application that showcase your flexibility and willingness to learn new skills or adjust to different work environments.
Express Your Commitment to Inclusion: Marks & Spencer values diversity and inclusion. If applicable, mention your commitment to these principles in your application. This could include experiences where you've worked in diverse teams or contributed to inclusive practices.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles or experiences. This will demonstrate your commitment to putting customers first.
✨Demonstrate Product Knowledge
Familiarise yourself with M&S products before the interview. Being able to discuss their offerings and express enthusiasm for their range will show that you're proactive and genuinely interested in the role.
✨Be Ready for Situational Questions
Expect questions that assess how you handle various customer scenarios. Think about times when you've dealt with difficult customers or worked under pressure, and be prepared to share those experiences.
✨Emphasise Adaptability and Teamwork
M&S values adaptability and collaboration. Be ready to discuss how you've successfully worked in teams and adapted to changing situations in past jobs. This will highlight your ability to thrive in a dynamic retail environment.
