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- Tasks: Serve customers with fresh bakery products and maintain high standards of food quality.
- Company: Join M&S, a leading retailer pushing boundaries in the industry.
- Benefits: Flexible shifts, competitive pay, and a chance to work in a dynamic team.
- Why this job: Be part of a fast-paced environment where your efforts make a real impact daily.
- Qualifications: Passion for food and excellent customer service skills required.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 10 - 13 £ per hour.
Work Pattern:
- Sunday 05:00 - 09:00
- Tuesday 05:00 - 09:00
- Friday 05:00 - 09:00
- Saturday 05:00 - 09:00
This will be further discussed during the interview.
Under 18 disclaimer: This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We’re seeking passionate individuals with a love for food that strive for perfection every day.
You’ll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers.
At M&S, our customers don’t wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety. You’ll confidently manage demand, keeping our shelves full and our customers impressed.
Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours. Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output.
Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination. This is a tough, fast-paced role – but one where you’ll see the impact of your work, every single day. Are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
About Us: M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
About the Team: Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S! We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out.
By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
Customer Assistant - InStore Bakery - Sevenoaks employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - InStore Bakery - Sevenoaks
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery section. Understanding their values and what they stand for will help you connect better during the chat.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills match the fast-paced, customer-focused environment they’re looking for.
✨Tip Number 3
Show your passion for food! Since this role is all about delivering fresh produce, share your love for baking or cooking during the interview. It’ll show you’re genuinely interested in the job.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows you’re engaged and keen to be part of the M&S family. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Assistant - InStore Bakery - Sevenoaks
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Mention any relevant experience or hobbies that showcase your enthusiasm for fresh produce and customer service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Highlight Teamwork Skills: Since being a team player is crucial in this role, make sure to include examples of how you've successfully worked with others in the past. We want to know how you contribute to a positive team environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Marks & Spencer
✨Know Your Bakery Basics
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with different types of bread and pastries, as well as any special offerings from M&S. This will show your passion for food and help you engage confidently with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to meet a customer's needs. This role is all about delivering a great shopping experience, so demonstrating your commitment to customer satisfaction is key.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your experiences working in a team and how you adapt to changing situations. M&S values flexibility, so share examples of how you've successfully collaborated with others and adjusted to different roles or tasks in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how M&S is innovating in the retail space. This shows your genuine interest in the company and the role, making you stand out as a candidate.
