At a Glance
- Tasks: Serve customers with fresh bakery products and maintain high standards of quality.
- Company: Join M&S, a leading retailer known for its commitment to quality and customer service.
- Benefits: Earn £13.85 p/h, increasing to £14.74 p/h, plus a £3.00 p/h unsocial premium.
- Other info: Flexible working options available; inclusive environment where everyone is welcome.
- Why this job: Be part of a dynamic team delivering exceptional service and fresh products every day.
- Qualifications: Passion for food, strong communication skills, and a commitment to customer service.
The predicted salary is between 28748 - 30700 £ per year.
Work Pattern
Thursday 04:30 – 12:30
Friday 04:30 – 12:30
Saturday 04:30 – 12:30
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We're seeking passionate individuals with a love for food that strive for perfection every day.
You'll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers. At M&S, our customers don't wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.
You’ll confidently manage demand, keeping our shelves full and our customers impressed. Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.
Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output. Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.
This is a tough, fast-paced role – but one where you’ll see the impact of your work, every single day. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Instore Bakery - Finsbury Park employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer service excellence. As a Customer Assistant in our Bakery section at Finsbury Park, you'll enjoy competitive pay, flexible working hours, and comprehensive training to support your growth within the company. Join us in delivering fresh, high-quality products while being part of a diverse team that champions inclusion and innovation in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Instore Bakery - Finsbury Park
✨Tip Number 1
Get to know the store! Before your interview, pop into M&S and check out the Bakery section. Familiarise yourself with the products and the layout. This shows you’re genuinely interested and gives you a chance to chat with staff about their experiences.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show your passion for food! Be ready to share why you love working in a bakery and what fresh produce means to you. Your enthusiasm will shine through and make you stand out as a candidate who truly cares about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there. Don’t miss out on the chance to join our team at M&S!
We think you need these skills to ace Customer Assistant - Instore Bakery - Finsbury Park
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for food shine through! Share any experiences or stories that highlight your enthusiasm for fresh produce and how you can bring that energy to our Bakery section.
Highlight Your Customer Service Skills:We want to know how you’ve gone above and beyond for customers in the past. Use specific examples to demonstrate your commitment to delivering five-star service and making every shopping experience remarkable.
Emphasise Teamwork and Flexibility:This role is all about being a team player. Make sure to mention any experiences where you’ve worked closely with others, adapted to changing situations, and maintained high-quality output under pressure.
Apply Through Our Website:Ready to take the plunge? We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Marks & Spencer
✨Know Your Bakery Basics
Before the interview, brush up on your knowledge of bakery products. Understand the different types of bread and pastries, and be ready to discuss your favourites. This shows your passion for food and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer, as this aligns perfectly with the expectations of a Customer Assistant at M&S.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, come prepared to discuss how you've successfully worked in a team before. Share specific instances where you collaborated with others to achieve a common goal, especially in a fast-paced environment.
✨Embrace Flexibility
Be ready to talk about your adaptability. The job requires working across different roles and shifts, so share examples of how you've adjusted to changing situations in previous jobs. This will show that you're ready to embrace the rhythm of the store.
