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- Tasks: Assist customers in our bakery, providing top-notch service and product recommendations.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and a chance to grow your skills.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Be at the forefront of customer service and make a real difference every day.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
The predicted salary is between 11 - 12 £ per hour.
Work Pattern:
- Sunday - 15:30 - 19:30
- Monday - 16:30 - 20:30
- Tuesday - 16:30 - 20:30
- Wednesday - 16:30 - 20:30
- Friday - 16:30 - 20:30
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill, and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - InStore Bakery - Cumbernauld employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - InStore Bakery - Cumbernauld
✨Tip Number 1
Get to know the company! Research M&S and their values, especially around customer service and food products. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about how you handle pressure and provide excellent customer service. Think of specific examples from your past experiences that highlight your skills and resilience.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with M&S's digital tools like Sparks. Mention how you can use these tools to enhance the customer experience during your interview.
✨Tip Number 4
Be flexible and adaptable! Highlight your willingness to work across different areas of the store and tackle whatever challenges come your way. This shows you're ready to roll up your sleeves and get stuck in!
We think you need these skills to ace Customer Assistant - InStore Bakery - Cumbernauld
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for M&S Food shine through! We want to see that you’re genuinely excited about the role and ready to embrace the fast-paced environment.
Highlight Your Experience: Make sure to mention any previous experience in customer service or retail. We love candidates who can demonstrate their ability to thrive under pressure and deliver top-notch service.
Be Digital Savvy: Since being digitally confident is key, don’t forget to mention any experience you have with digital tools or technology. Show us how you can enhance the customer experience using these tools!
Tailor Your Application: Take a moment to tailor your application to the job description. Use similar language and highlight how your skills align with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, make sure you familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items and their features will show your passion and knowledge, which is exactly what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to providing five-star service.
✨Embrace the Pressure
Since this role thrives in a high-pressure environment, be ready to discuss how you handle stress and busy situations. Share specific instances where you maintained focus and efficiency during peak times, as this will highlight your resilience.
✨Be a Team Player
M&S values teamwork, so come prepared to talk about your experiences working in a team. Highlight how you’ve supported colleagues and contributed to a positive work environment, showing that you can adapt and collaborate effectively.