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- Tasks: Serve customers with fresh bakery products and maintain high standards of quality.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a fast-paced environment where your work makes a real difference.
- Qualifications: Passion for food and excellent customer service skills required.
- Other info: Inclusive workplace with a commitment to diversity and flexible working options.
The predicted salary is between 11 - 13 £ per hour.
Work Pattern:
- Thursday: 05:00-13:00
- Friday: 05:00-13:00
- Saturday: 05:00-09:00
Under 18 disclaimer: This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We’re seeking passionate individuals with a love for food that strive for perfection every day. You’ll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers.
At M&S, our customers don’t wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety. You’ll confidently manage demand, keeping our shelves full and our customers impressed. Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours. Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output. Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination. This is a tough, fast-paced role – but one where you’ll see the impact of your work, every single day. Are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant (In-Store Bakery) - Worthing employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (In-Store Bakery) - Worthing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery section. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show off your flexibility! The job description mentions adapting to different roles and working under pressure. Be prepared to discuss how you've handled fast-paced environments before and how you can jump in wherever needed to keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re tech-savvy and ready to embrace the digital tools we use at M&S.
We think you need these skills to ace Customer Assistant (In-Store Bakery) - Worthing
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Mention any relevant experience or hobbies that showcase your enthusiasm for fresh produce and baking. We want to see that you’re excited about being part of our bakery team!
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. Talk about how you've gone above and beyond to help customers in the past. At M&S, we put customers first, so show us how you can deliver that five-star service!
Be Ready to Adapt: Flexibility is key in this role, so mention any experiences where you've had to adapt quickly to changing situations. Whether it’s juggling multiple tasks or working with a team, we want to know how you handle the fast-paced environment of a bakery.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team at M&S. We can’t wait to hear from you!
How to prepare for a job interview at Marks & Spencer
✨Know Your Bakery Basics
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with different types of bread and pastries, as well as any special promotions M&S might be running. This will show your passion for food and help you engage confidently with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to meet a customer's needs. This role is all about delivering five-star service, so demonstrating your commitment to customer satisfaction is key.
✨Emphasise Teamwork and Flexibility
Since this position requires working closely with others, be ready to discuss how you’ve successfully collaborated in a team environment. Highlight your adaptability and willingness to take on different roles as needed, especially in a fast-paced setting like a bakery.
✨Practice Your Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable speaking about your experiences and answering questions on the spot.
