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- Tasks: Serve customers, maintain store cleanliness, and meet sales targets.
- Company: Join M&S, a leading retailer committed to inclusivity and innovation.
- Benefits: Enjoy flexible working options and comprehensive training.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: Must be 18+, with strong communication skills and a customer-focused attitude.
- Other info: M&S values individuality and offers a supportive work environment.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Below is the working pattern for this vacancy. To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
- Monday 14:00-20:00
- Friday 13:00-17:00
- Saturday 11:00-15:30
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - In-Store Bakery - Trowbridge - Trowbridge, Somerset employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In-Store Bakery - Trowbridge - Trowbridge, Somerset
✨Tip Number 1
Familiarise yourself with M&S products, especially those in the bakery section. Being able to discuss your favourite items or recommend products can really impress during an interview.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, showing that you can handle customer interactions will be a big plus.
✨Tip Number 3
Demonstrate your adaptability by sharing examples of how you've successfully managed changes in previous roles. M&S values flexibility, so showing that you're open to new challenges is key.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer scenarios. Think about common issues in retail and how you would resolve them to ensure a positive shopping experience.
We think you need these skills to ace Customer Assistant - In-Store Bakery - Trowbridge - Trowbridge, Somerset
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service in previous roles, as this is crucial for the position.
Highlight Adaptability: Mention instances where you've successfully adapted to changing situations or feedback. This shows that you can thrive in a dynamic retail environment, which is important for M&S.
Express Enthusiasm for the Brand: Convey your passion for M&S and its products in your application. Research the company’s values and mention how they resonate with you, demonstrating that you're a good cultural fit.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in the past, and be ready to discuss how you would handle various customer scenarios.
✨Demonstrate Product Knowledge
Familiarise yourself with M&S products, especially those in the bakery section. Being able to talk confidently about the products will show your enthusiasm and readiness to engage with customers effectively.
✨Emphasise Adaptability
Retail environments can change rapidly. Be prepared to discuss times when you've had to adapt to new situations or challenges, highlighting your flexibility and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how M&S measures success in customer service.
