At a Glance
- Tasks: Serve customers, keep shelves stocked, and maintain a clean store environment.
- Company: Join M&S, a leading retailer with a commitment to quality and customer service.
- Benefits: Flexible working hours, training opportunities, and a vibrant team culture.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Be the face of M&S, delivering fresh products and exceptional service every day.
- Qualifications: Passion for food, strong communication skills, and a commitment to teamwork.
The predicted salary is between 20000 - 25000 € per year.
Work Pattern
Week 1
- Monday 14:00-18:00
- Wednesday 14:00-18:00
- Saturday 13:00-18:00
Week 2
- Sunday 13:00-18:00
- Monday 14:00-18:00
- Wednesday 14:00-18:00
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We're seeking passionate individuals with a love for food that strive for perfection every day.
You'll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers.
At M&S, our customers don't wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety. You’ll confidently manage demand, keeping our shelves full and our customers impressed.
Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours. Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output.
Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination. This is a tough, fast-paced role – but one where you’ll see the impact of your work, every single day. Are you ready for it? Take Your Marks and apply today.
This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - In Store Bakery - St Andrews Simply Food employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of St Andrews. Our commitment to employee growth is evident through comprehensive training and development opportunities, ensuring that every team member can thrive while delivering outstanding service in our Bakery section. With a focus on inclusivity and flexibility, we foster a supportive culture where your contributions are valued, making each day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - In Store Bakery - St Andrews Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery section. Understanding their values and products will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your teamwork spirit! M&S values collaboration, so be prepared to discuss how you work well with others. Think of times when you’ve helped a colleague or contributed to a team goal – it’ll show you’re a great fit for their fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools M&S uses to enhance customer experience.
We think you need these skills to ace Customer Assistant - In Store Bakery - St Andrews Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! We want to see that you’re excited about working in the bakery and delivering fresh products to our customers.
Highlight Your Team Spirit:Being a team player is key in this role. Make sure to mention any experiences where you've worked closely with others to achieve a common goal. We value collaboration and want to know how you contribute to a positive team environment.
Demonstrate Your Customer Service Skills:We’re all about putting customers first, so share examples of how you've gone above and beyond to provide excellent service. Whether it’s a specific situation or just your general approach, we want to hear how you make customers feel valued.
Keep It Clear and Concise:While we love a good story, keep your application straightforward and to the point. Use clear language and structure your thoughts well. This will help us see your attention to detail right from the start!
How to prepare for a job interview at Marks & Spencer
✨Know Your Bakery Basics
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with different types of bread and pastries, as well as any popular items at M&S. This will show your passion for food and help you engage confidently with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to meet a customer's needs. This will demonstrate your commitment to delivering five-star service, which is crucial for this role.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you work well in a team and adapt to changing situations. Share specific instances where you collaborated with others to achieve a common goal or adjusted your approach based on the demands of the day. This aligns perfectly with the fast-paced environment of the bakery.
✨Ask Thoughtful Questions
Prepare a few questions to ask the interviewer about the bakery section or the company culture. This shows your genuine interest in the role and helps you understand what it’s like to work at M&S. Questions about training opportunities or how the team handles busy periods can be particularly insightful.
