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- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant team at M&S Café in Battersea Power Station.
- Benefits: Flexible hours, hands-on experience, and a chance to shine in hospitality.
- Other info: Great opportunity for personal growth in a bustling café setting.
- Why this job: Be part of a dynamic team and make customers' days brighter.
- Qualifications: Ability to work under pressure and deliver excellent customer service.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern
- Sunday 11:00-19:00
- Monday 14:00-22:00
- Tuesday 14:00-22:00
- Wednesday 14:00-22:00
- Saturday 14:00-22:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Hospitality - Battersea Power Station employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Hospitality - Battersea Power Station
✨Tip Number 1
Get to know the company culture! Before your interview, check out M&S's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering five-star service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to showcase your ability to handle pressure and keep customers happy.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common order-taking tools and apps that might be used in the café. Being able to demonstrate your tech-savviness will give you an edge, especially in a fast-paced environment like M&S Café.
✨Tip Number 4
Teamwork makes the dream work! Be prepared to discuss how you’ve collaborated with others in previous roles. Highlighting your ability to support colleagues and contribute to a high-performance culture will resonate well with the hiring team at M&S.
We think you need these skills to ace Customer Assistant - Hospitality - Battersea Power Station
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers – we want to see that enthusiasm shine through!
Highlight Your Teamwork Skills: Since teamwork is key in our café, make sure to mention any past experiences where you’ve worked well with others. We’re looking for candidates who can support their colleagues and contribute to a positive atmosphere.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a high-pressure environment like the M&S Café entails. Familiarise yourself with the job description and think about how your skills align with the need for efficiency, teamwork, and delivering five-star service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service, especially in busy settings. Highlight how you handled pressure, maintained calm, and ensured customer satisfaction. This will demonstrate that you can thrive in a fast-paced café environment.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any relevant technology or tools you might use in the café. If you have experience with order-taking systems or point-of-sale software, be ready to discuss it. Showing that you're tech-savvy will give you an edge.
✨Emphasise Teamwork and Flexibility
In your interview, talk about your ability to work well in a team and adapt to changing situations. Share specific instances where you supported colleagues during busy times or adjusted your approach to meet customer needs. This will highlight your fit for the high-performance culture they’re looking for.