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- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join M&S, a leading retailer known for quality and inclusivity.
- Benefits: Flexible working hours, training on digital tools, and a supportive team environment.
- Why this job: Be a brand ambassador, enhance customer experiences, and work in a dynamic retail setting.
- Qualifications: No specific experience required; just bring your passion for great service and teamwork.
- Other info: M&S values diversity and offers reasonable adjustments during the recruitment process.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern:
- Week 1: Tuesday: 13:30-20:00
- Wednesday: 13:30-20:00
- Friday: 07:00-12:00
- Saturday: 07:00-12:00
- Week 2: Monday: 07:00-13:30
- Tuesday: 07:00-13:30
- Thursday: 13:30-20:00
- Friday: 13:30-20:00
Join our team at M&S as a Customer Assistant in our Foods section, where you will become a champion of our high-quality products, great value offers, and excellent customer service. We are seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You will be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you will make sure our customers feel truly valued every time they shop with us. At M&S our customers don’t wait, you will be ready to roll your sleeves up, work hard and go above and beyond every day.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Yeovil - Yeovil, Somerset employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Yeovil - Yeovil, Somerset
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and being able to discuss them confidently will show your passion for the brand and your commitment to providing excellent customer service.
✨Tip Number 2
Demonstrate your digital confidence by mentioning any experience you have with retail technology or apps. Highlighting your ability to use tools like the Sparks App can set you apart as a candidate who is ready to enhance the customer experience.
✨Tip Number 3
Prepare examples of how you've worked effectively in a team. M&S values collaboration, so sharing specific instances where you've supported colleagues or contributed to a positive work environment will resonate well with the hiring team.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability in previous roles. Retail can be unpredictable, so showcasing your ability to handle changing situations and priorities will demonstrate that you're a great fit for the dynamic environment at M&S.
We think you need these skills to ace Customer Assistant - Foods - Yeovil - Yeovil, Somerset
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service in previous roles, as this is crucial for M&S.
Highlight Digital Competence: Mention any experience you have with digital tools or apps, especially if you have used them in a retail environment. This will demonstrate your ability to adapt to M&S's digital tools like the Sparks App.
Express Teamwork and Flexibility: Illustrate your ability to work well in a team and adapt to changing situations. Use examples from past experiences where you successfully collaborated with colleagues or adjusted to new challenges.
How to prepare for a job interview at Marks & Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be representing.
✨Highlight Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. M&S values remarkable service, so showcasing your ability to engage with customers and meet their needs will set you apart.
✨Demonstrate Digital Confidence
Familiarise yourself with digital tools like the Sparks App and in-store devices. Be ready to discuss how you would use these tools to enhance the customer experience, as being digitally confident is essential for this role.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your experiences working in a team and how you adapt to changing situations. M&S looks for team players who can contribute to a positive store environment, so sharing relevant examples will be beneficial.
