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- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join M&S, a leading retailer known for quality and inclusivity.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be a brand ambassador, enhance customer experiences, and work in a dynamic retail setting.
- Qualifications: Must be 18 or older, with strong communication skills and digital confidence.
- Other info: M&S values diversity and offers reasonable adjustments during recruitment.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern:
- Week 1: Sunday: 0700-1200
- Wednesday: 0500-1000
- Thursday: 0500-1000
- Saturday: 0500-1000
- Week 2: Monday: 0500-1000
- Tuesday: 0500-1000
- Thursday: 0500-1000
- Saturday: 0500-1000
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Foods section, where you’ll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us. At M&S our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Tiverton Simply Foods - Tiverton, Devon employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Tiverton Simply Foods - Tiverton, Devon
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Demonstrate your customer service skills during any interactions with the team. Whether it's a phone call or an in-person chat, showing that you can communicate well and put customers first is key.
✨Tip Number 3
Be prepared to discuss how you handle flexibility in a fast-paced environment. Share examples of times you've adapted to changing situations, as this is crucial for the role.
✨Tip Number 4
Show your digital confidence by mentioning any experience with retail technology or apps. Highlighting your ability to use digital tools will align with M&S's focus on enhancing the customer experience.
We think you need these skills to ace Customer Assistant - Foods - Tiverton Simply Foods - Tiverton, Devon
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service in previous roles, as this is crucial for the position at M&S.
Highlight Digital Competence: Mention any experience you have with digital tools or apps, especially if you have used similar systems in past jobs. This will demonstrate your ability to adapt to M&S's digital environment.
Express Teamwork and Flexibility: Illustrate your ability to work well in a team and adapt to changing situations. Use examples from your past experiences where you successfully collaborated with others or adjusted to new challenges.
How to prepare for a job interview at Marks & Spencer
✨Show Your Passion for Food
As a Customer Assistant in the Foods section, it's essential to demonstrate your enthusiasm for M&S Food products. Be prepared to discuss your favourite items and how you would recommend them to customers.
✨Highlight Your Customer Service Skills
This role requires high levels of customer service. Share examples from your past experiences where you went above and beyond to help a customer or resolve an issue, showcasing your commitment to excellent service.
✨Demonstrate Digital Confidence
Being digitally confident is crucial for this position. Familiarise yourself with M&S's digital tools, like the Sparks App, and be ready to explain how you would use these tools to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Prepare to discuss how you've worked effectively in a team and how you handle flexibility in a fast-paced retail environment.
