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- Tasks: Assist customers in the Foods section, ensuring a great shopping experience.
- Company: Join M&S, a leading retailer known for quality and inclusivity.
- Benefits: Flexible working hours and a supportive team environment.
- Why this job: Be a brand ambassador and make a real impact on customer satisfaction.
- Qualifications: No specific qualifications required, just a passion for customer service.
- Other info: Embrace diversity and be part of a greener, digital future.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern for this role: Sunday 14:00-18:00, Tuesday 12:00-16:00, Wednesday 14:00-18:00, Thursday 12:00-18:00.
Join our team at M&S as a Customer Assistant in our Foods section, where you’ll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us. At M&S our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Petersfield Simply Foods - Petersfield, Hampshire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Petersfield Simply Foods - Petersfield, Hampshire
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Demonstrate your digital confidence by exploring the Sparks App and other in-store devices. Being able to discuss how you would use these tools to enhance customer experience can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in the past. Highlighting specific situations where you went above and beyond will showcase your commitment to delivering remarkable service.
✨Tip Number 4
Show your flexibility by discussing experiences where you've adapted to changing situations in a work environment. This will demonstrate that you're ready to tackle the dynamic nature of retail at M&S.
We think you need these skills to ace Customer Assistant - Foods - Petersfield Simply Foods - Petersfield, Hampshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to assist customers, as this is crucial for the role.
Highlight Digital Competence: Mention any experience you have with digital tools or apps, especially if you have used them in a retail environment. This will demonstrate your ability to adapt to M&S's digital initiatives.
Express Teamwork and Flexibility: Illustrate your ability to work well in a team and adapt to changing situations. Use examples from previous roles where you collaborated with colleagues or adjusted to new challenges.
How to prepare for a job interview at Marks & Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be selling.
✨Emphasise Customer Service Skills
Highlight your previous experience in customer service roles. Be prepared to discuss specific examples of how you've gone above and beyond to ensure customer satisfaction, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to talk about your experience with digital tools. Mention any apps or systems you've used in past jobs that relate to enhancing customer experiences.
✨Be a Team Player
Discuss your ability to work collaboratively with others. Share examples of how you've supported colleagues in previous roles, as teamwork is crucial in creating an inclusive store environment at M&S.
