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- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S team at Leeds White Rose.
- Benefits: Competitive pay with unsocial hours premium and flexible shifts.
- Other info: Great opportunity for teamwork and personal growth in a busy café.
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: Must be 18+, digitally confident, and thrive under pressure.
The predicted salary is between 12 - 15 £ per hour.
Working Pattern
- Sunday 07:00 - 15:30
- Monday 05:00 - 09:00
- Friday 05:00 - 09:00
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding.
Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Foods - Leeds White Rose employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Leeds White Rose
✨Tip Number 1
Get to know the company! Research M&S and their café culture. Understanding their values and what they stand for will help you connect with the team during your interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve delivered five-star service or handled pressure. Be ready to share these experiences in your interview to show you can thrive in a busy environment.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common order-taking tools and apps. Being tech-savvy is key, so be prepared to discuss how you’ve used technology in previous roles.
✨Tip Number 4
Teamwork makes the dream work! Be ready to talk about how you’ve supported colleagues in the past. Highlighting your ability to work well in a team will show you’re a great fit for the high-performance culture at M&S.
We think you need these skills to ace Customer Assistant - Foods - Leeds White Rose
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love working with customers. Share any experiences where you've gone the extra mile to make someone’s day better. We want to see that spark!
Highlight Your Team Spirit: Teamwork is key in our café! Make sure to mention any past experiences where you’ve worked well with others, especially in busy environments. We’re looking for those who thrive in a team setting.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if it helps, and make sure to highlight your relevant skills and experiences. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. We can’t wait to hear from you!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in the M&S Café entails. Familiarise yourself with the job description and think about how your skills align with the fast-paced environment and customer service expectations.
✨Showcase Your People Skills
Since this role is all about delivering five-star service, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled busy situations or difficult customers while maintaining a positive attitude.
✨Demonstrate Digital Confidence
As you'll be using digital tools to take and fulfil orders, it’s crucial to show that you're comfortable with technology. Mention any relevant experience you have with similar systems or how quickly you adapt to new tech.
✨Emphasise Teamwork and Flexibility
This role requires a strong team player who can adapt to changing situations. Be ready to talk about times when you've worked effectively in a team and how you’ve been flexible in your previous roles, especially during busy periods.