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- Tasks: Deliver exceptional customer service and maintain store standards.
- Company: Join M&S, a leading retailer committed to inclusivity and innovation.
- Benefits: Enjoy flexible working options and comprehensive training.
- Why this job: Be the face of M&S, making a real impact in a dynamic environment.
- Qualifications: Must be 18+, with strong communication skills and a customer-focused attitude.
- Other info: Embrace a culture of diversity and continuous improvement.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Week 1:
- Monday 21.00-06.00
- Wednesday 21.00-06.00
- Thursday 21.00-06.00
Week 2:
- Monday 21.00-06.00
- Wednesday 21.00-06.00
- Saturday 21.00-06.00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Hedge End - Hedge End, Hampshire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Hedge End - Hedge End, Hampshire
✨Tip Number 1
Familiarise yourself with M&S's product range and values. Understanding their commitment to quality and customer service will help you engage more effectively during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to demonstrate your ability to handle various customer interactions confidently.
✨Tip Number 3
Be ready to discuss how you can contribute to a positive shopping experience. Think of examples from your past experiences where you went above and beyond for customers.
✨Tip Number 4
Show your adaptability by being prepared to discuss how you handle change. M&S values flexibility, so share instances where you've successfully adjusted to new situations or challenges.
We think you need these skills to ace Customer Assistant - Foods - Hedge End - Hedge End, Hampshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, engaged with customers, and resolved issues effectively.
Show Adaptability: Mention instances where you've adapted to changing situations or received feedback positively. This is crucial for a role that requires flexibility and responsiveness to customer needs.
Express Enthusiasm for the Brand: Convey your passion for Marks & Spencer and their commitment to inclusivity and sustainability. Demonstrating knowledge about the company’s values can set you apart from other candidates.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to putting customers first.
✨Demonstrate Product Knowledge
Familiarise yourself with M&S products before the interview. Being able to discuss their offerings and express enthusiasm for their range will show that you're proactive and genuinely interested in the role.
✨Emphasise Adaptability
Retail can be unpredictable, so highlight your ability to adapt to changing situations. Share experiences where you've successfully managed unexpected challenges or changes in your workload.
✨Prepare Questions About Inclusion and Diversity
M&S values inclusion and diversity, so prepare thoughtful questions about their policies and practices. This shows that you align with their values and are keen to contribute to a positive workplace culture.
