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- Tasks: Serve customers, maintain store cleanliness, and promote products.
- Company: Join M&S, a leader in retail committed to inclusivity and innovation.
- Benefits: Flexible working options and comprehensive training provided.
- Why this job: Be the face of M&S, making a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: Contract from April to August with specific working hours.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Contract Details
- Contract Start Date: 13/04/25
- Contract End Date: 30/08/25
- Contracted Hours: 8
- Working Pattern: Tuesday 17:45-21:45, Saturday 17:45-21:45
Interview Information
Please only continue on to book an interview slot if you are able to fulfil the entire working pattern as advertised online, as days/hours cannot be reduced or changed due to the store demand. Interview slots are allocated on a first come, first served basis - whilst we make every effort to interview as many candidates as possible for our roles, due to the high number of applications we receive, it is not always possible to guarantee an interview slot will be bookable.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Fort William - Fort William, Highland employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Fort William - Fort William, Highland
✨Tip Number 1
Familiarise yourself with M&S products and services. Knowing the ins and outs of what they offer will help you engage with customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills. Think about how you would handle different customer scenarios, as this will prepare you for the types of questions you might face during the interview.
✨Tip Number 3
Be ready to showcase your adaptability. M&S values employees who can handle changing situations, so think of examples from your past experiences where you've successfully adapted to new challenges.
✨Tip Number 4
Prepare to discuss how you build positive relationships with customers. Highlight your listening skills and any relevant experiences that demonstrate your ability to connect with people.
We think you need these skills to ace Customer Assistant - Foods - Fort William - Fort William, Highland
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you have successfully engaged with customers, resolved issues, or contributed to a positive shopping experience.
Showcase Adaptability: Mention instances where you have adapted to changing situations or received feedback positively. This is crucial for a role that requires flexibility and responsiveness to customer needs.
Express Enthusiasm for the Brand: Demonstrate your passion for Marks & Spencer and their products in your application. Mention any personal experiences with the brand that showcase your understanding of their values and commitment to customer satisfaction.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles or experiences. This will demonstrate your commitment to putting customers first.
✨Know the Products
Familiarise yourself with M&S products, especially those in the food section. Being able to discuss specific items and make recommendations during the interview will show your enthusiasm and readiness to engage with customers.
✨Demonstrate Adaptability
The role requires adaptability to changing situations. Think of instances where you've successfully adjusted to new challenges or changes in your work environment. Sharing these stories will highlight your flexibility and problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This not only shows your interest but also gives you a chance to assess if M&S is the right fit for you. Consider asking about team dynamics or opportunities for growth within the company.
