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- Tasks: Join us as a Customer Assistant, serving customers and promoting our amazing food products.
- Company: M&S is a leading retailer known for quality and inclusivity in the workplace.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be part of a dynamic team that values individuality and customer service excellence.
- Qualifications: Must be 18 or older; strong communication skills and digital confidence are essential.
- Other info: We embrace diversity and offer reasonable adjustments during the recruitment process.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern
- Week 1 Tuesday: 05:00-09:00
- Wednesday: 05:00-09:00
- Thursday: 05:00-09:00
- Friday: 05:00-09:00
- Saturday: 05:00-09:00
Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Foods section, where you’ll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Ferndown Simply Food - Ferndown, Dorset employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Ferndown Simply Food - Ferndown, Dorset
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and being able to discuss them confidently will show your passion for the brand and your commitment to providing excellent customer service.
✨Tip Number 2
Demonstrate your digital skills by mentioning any experience you have with retail technology or apps. Highlighting your ability to use digital tools effectively will align with M&S's emphasis on enhancing the customer experience through technology.
✨Tip Number 3
Prepare examples of how you've worked as part of a team in previous roles. M&S values teamwork, so sharing specific instances where you supported colleagues or contributed to a positive work environment will make you stand out.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability in a retail setting. Think of situations where you've successfully managed changing demands or worked across different areas, as this is crucial for the role at M&S.
We think you need these skills to ace Customer Assistant - Foods - Ferndown Simply Food - Ferndown, Dorset
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service in previous roles, as this is crucial for the position at M&S.
Highlight Digital Competence: Mention any experience you have with digital tools or apps, especially if you’ve used them in a retail context. This will demonstrate your ability to adapt to M&S's digital environment and enhance customer experiences.
Express Flexibility and Teamwork: Illustrate your ability to work flexibly and as part of a team. Share examples of how you've adapted to changing situations in past jobs and contributed positively to team dynamics.
How to prepare for a job interview at Marks & Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be selling.
✨Highlight Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this aligns with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Familiarise yourself with digital tools that M&S uses, such as the Sparks App. Be ready to discuss how you’ve used technology in previous roles to enhance customer experiences, showing that you can adapt to the digital aspects of the job.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your experience working in teams and how you adapt to changing situations. M&S values a collaborative environment, so sharing examples of how you support colleagues and contribute to a positive store atmosphere will be beneficial.
