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- Tasks: Serve customers, keep the store tidy, and meet sales targets.
- Company: Join M&S, a leading retailer committed to inclusivity and innovation.
- Benefits: Enjoy a competitive pay rate, flexible working options, and comprehensive training.
- Why this job: Be the face of M&S, making a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunities for growth in a dynamic, supportive environment.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Working Pattern
- Week 1: Sunday: 0700-1545
- Week 2: Saturday: 0600-1445
Please note the pay rate for this position is £12.00 (increasing to £12.60 from 1st April).
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Elgin - Elgin, Moray employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Elgin - Elgin, Moray
✨Tip Number 1
Familiarise yourself with M&S products and services. Knowing the ins and outs of what they offer will help you engage with customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills. Since this role is all about delivering a great shopping experience, think of scenarios where you can showcase your ability to handle customer queries and provide recommendations.
✨Tip Number 3
Be prepared to discuss how you handle feedback and adapt to change. M&S values employees who are open to improvement, so think of examples from your past experiences that highlight your adaptability.
✨Tip Number 4
Showcase your digital skills. As M&S is moving towards a more digital approach, be ready to talk about any relevant experience you have with digital tools or platforms that could enhance customer interactions.
We think you need these skills to ace Customer Assistant - Foods - Elgin - Elgin, Moray
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since this role focuses on delivering excellent customer service, make sure to provide specific examples of your previous customer service experiences. Use metrics or feedback to demonstrate your success in this area.
Show Adaptability: The job requires adaptability to changing situations. Include examples in your application that showcase your ability to handle unexpected challenges or changes in a work environment.
Express Your Enthusiasm: Convey your passion for working in retail and your eagerness to contribute to M&S's mission. A positive attitude can set you apart from other candidates, so let your enthusiasm shine through in your application.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your communication skills and adaptability.
✨Demonstrate Product Knowledge
Familiarise yourself with M&S products before the interview. Being able to discuss their offerings and express enthusiasm for their quality will show that you're genuinely interested in the role and the company.
✨Emphasise Teamwork and Collaboration
M&S values building positive relationships. Be ready to share experiences where you worked effectively within a team, showcasing your ability to listen and adapt to others' needs.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific customer scenarios. Think through potential situations you might face on the shop floor and how you would respond to ensure a great shopping experience.
