At a Glance
- Tasks: Assist customers, stock shelves, and provide five-star service in a fast-paced environment.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a dynamic setting.
- Other info: Embrace a challenging role with no two shifts the same, perfect for adaptable team players.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be over 18, with a passion for food and excellent communication skills.
The predicted salary is between 12 - 13 € per hour.
Work Pattern:
- Week 1: Sunday 6:00 - 14:00, Monday 5:00 - 9:00, Saturday 5:00 - 13:00
- Week 2: Sunday 6:00 - 14:00, Monday 5:00 - 9:00, Saturday 9:00 - 17:00
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Twickenham Simply Food employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values teamwork and resilience. As a Customer Assistant in Twickenham, you'll enjoy competitive pay, including an unsocial hours premium, and the chance to grow within one of the UK's leading retailers. With a focus on employee development and a commitment to delivering outstanding customer service, you'll find meaningful opportunities to thrive in a fast-paced environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Twickenham Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. Being able to share these stories will demonstrate that you're ready to deliver that five-star service they’re looking for.
✨Tip Number 3
Be flexible and adaptable! Show that you can handle the fast-paced environment by discussing how you've thrived under pressure before. M&S wants team players who can jump into different roles as needed, so highlight your versatility.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Customer Assistant - Food - Twickenham Simply Food
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re genuinely excited about the role and ready to embrace the fast-paced environment at M&S.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, make sure you familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent launches will show your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Resilience
Prepare examples from your past experiences where you've thrived under pressure. Whether it’s handling a busy shift or resolving customer complaints, demonstrating your ability to stay calm and effective in high-pressure situations will impress the interviewers.
✨Emphasise Teamwork
Think of specific instances where you’ve worked well in a team. Highlight how you supported colleagues and contributed to a positive environment. This role requires a strong team player, so showing that you can collaborate effectively will be a big plus.
✨Be Digitally Savvy
Familiarise yourself with digital tools like the Sparks App. During the interview, mention any experience you have with technology in retail settings. Showing that you’re comfortable using digital tools will demonstrate your readiness to enhance the customer experience.
