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- Tasks: Assist customers and ensure a seamless shopping experience during night shifts.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Earn a competitive wage plus an extra £3.00 p/h for unsociable hours.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be at the forefront of customer service and make a real impact every night.
- Qualifications: Must be 18 or over; resilience and teamwork are key.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern:
- Week 1: Sunday 21:00-06:00
- Monday 21:00-06:00
- Saturday 21:00-06:00
- Week 2: Monday 21:00-06:00
- Thursday 21:00-06:00
- Friday 21:00-06:00
This job role involves working through the nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food (Through The Night) - Hedge End employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food (Through The Night) - Hedge End
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. Being able to share these stories will demonstrate your commitment to delivering five-star service, which is key for this role.
✨Tip Number 3
Be ready to showcase your flexibility! Since no two shifts are the same, prepare to discuss how you've adapted to changing situations in previous jobs. This will show that you're the kind of team player who can thrive in a high-pressure environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. So, don’t wait – take your marks and get that application in!
We think you need these skills to ace Customer Assistant - Food (Through The Night) - Hedge End
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing top-notch service and have a love for M&S Food products.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in high-pressure environments. We’re looking for resilient team players, so include examples of how you've thrived under pressure and contributed to a positive team atmosphere.
Be Digital Savvy: Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps. Show us that you’re comfortable using technology to enhance the customer experience – it’ll make you stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at M&S and ready to take on the challenge.
How to prepare for a job interview at Marks & Spencer
✨Know Your Stuff
Familiarise yourself with M&S Food products before the interview. Being able to talk confidently about their offerings will show your passion and commitment to the role. Think about your favourite products and how you would recommend them to customers.
✨Showcase Your Resilience
Prepare examples of how you've thrived in high-pressure situations. This role demands a lot, so be ready to discuss times when you've successfully managed stress or tight deadlines. Highlight your ability to stay focused and deliver excellent service even when things get hectic.
✨Emphasise Team Spirit
Since being a team player is crucial, think of instances where you've worked well with others. Share stories that demonstrate your ability to support colleagues and contribute to a positive work environment. This will show that you're not just about individual success but also about lifting the team.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you're familiar with apps or tools similar to the Sparks App. Be prepared to discuss how you can use technology to enhance customer experiences. Showing that you're comfortable with digital tools will set you apart from other candidates.