At a Glance
- Tasks: Assist customers and ensure a seamless shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic role with varied shifts and a supportive team environment.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be 18 or older; passion for food and customer service is key.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1
- Sunday 12:00 - 18:45
- Monday 10:00 - 14:00
- Tuesday 04:00 - 12:30
- Friday 12:45 - 21:15
- Week 2
- Monday 13:00 - 21:15
- Tuesday 10:00 - 14:00
- Friday 04:00 - 09:00
- Saturday 03:30 - 11:30
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Southend on Sea employer: Marks & Spencer
Joining M&S as a Customer Assistant in Food at our Southend on Sea location means becoming part of a dynamic team that values resilience, teamwork, and exceptional customer service. With competitive pay, including an unsocial hours premium, and a culture that encourages personal growth and development, you'll thrive in a fast-paced environment where your contributions are recognised and rewarded. Embrace the opportunity to work with a brand that is committed to innovation and excellence, ensuring every day is both challenging and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Southend on Sea
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so be ready to share your experiences with us.
✨Tip Number 3
Be flexible and show your adaptability! Highlight any past experiences where you've had to switch gears quickly. We love team players who can jump in wherever needed, so let us know how you can contribute to our high-energy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining the M&S family. So, take your marks and get that application in!
We think you need these skills to ace Customer Assistant - Food - Southend on Sea
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re genuinely excited about the role and ready to embrace the fast-paced environment at M&S.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your past roles have prepared you for this position, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role. Remember, we’re looking for someone who can thrive under pressure!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Resilience
Prepare examples from your past experiences where you thrived under pressure. Whether it was during a busy shift or handling a difficult customer, demonstrating your ability to stay calm and focused will impress the interviewers.
✨Emphasise Teamwork
Think of specific instances where you contributed to a team environment. Highlight how you supported colleagues and worked together to achieve goals, as being a team player is crucial in this role.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you've used apps or devices in previous jobs. Mention any experience with technology that enhances customer service, as being digitally confident is essential for this position.
