At a Glance
- Tasks: Deliver five-star service and assist customers in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant culture.
- Benefits: Flexible hours, team environment, and opportunities for growth.
- Other info: Dynamic role with no two shifts the same – embrace the challenge!
- Why this job: Be at the forefront of customer service and make a real impact.
- Qualifications: Passion for food, resilience, and digital confidence required.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Sunday 16:00-20:00
- Tuesday 18:00-22:00
- Thursday 18:00-22:00
- Friday 18:00-22:00
- Saturday 14:30-21:00
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Sale Simply Food employer: Marks & Spencer
At M&S, we pride ourselves on being more than just a retailer; we are a community that values hard work, resilience, and exceptional service. Our Customer Assistants in the Food section enjoy a dynamic work culture that fosters teamwork and personal growth, with opportunities to develop skills in a fast-paced environment. With competitive benefits and a commitment to employee well-being, M&S is an excellent employer for those looking to make a meaningful impact while enjoying a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Sale Simply Food
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so be ready to share your experiences with us.
✨Tip Number 3
Be digitally savvy! Familiarise yourself with tools like the Sparks App and in-store devices. We love tech-savvy team members who can enhance the customer experience, so show us you’re up for it!
✨Tip Number 4
Show your flexibility! Be prepared to discuss how you can adapt to different roles within the store. We need team players who can jump in wherever needed, so let us know how you can contribute to our high-energy environment.
We think you need these skills to ace Customer Assistant - Food - Sale Simply Food
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re genuinely excited about the role and ready to embrace the fast-paced environment at M&S.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your past roles have prepared you for this position, especially in high-pressure situations.
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for down-to-earth colleagues who can connect with customers, so show us who you are and why you’d be a great fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, make sure you familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Show Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this aligns perfectly with what they’re looking for in a brand ambassador.
✨Demonstrate Flexibility
Be ready to talk about your adaptability in fast-paced environments. Share experiences where you successfully handled changing demands or worked across different areas, as flexibility is crucial for this role.
✨Embrace Digital Tools
Since being digitally confident is essential, brush up on any relevant apps or tools you’ve used before. Mentioning your experience with similar technology will show that you can enhance the customer experience effectively.
