At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Flexible hours, inclusive culture, and opportunities for personal growth.
- Other info: Embrace a vibrant work environment with a commitment to diversity and inclusion.
- Why this job: Be the face of M&S and make a real difference in customers' shopping experiences.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
The predicted salary is between 13 - 16 £ per hour.
Join our team at M&S as a Customer Assistant in our Foods section, where you’ll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us. At M&S our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Rushden Lakes employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Foods section at Rushden Lakes, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to engage with customers in a meaningful way. With a commitment to sustainability and innovation, we empower our employees to make a real impact while enjoying a flexible working environment that supports their needs.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Rushden Lakes
✨Tip Number 1
Get to know M&S and their products inside out! Before your interview, spend some time in the store, check out the latest food offerings, and understand what makes them special. This way, you can show off your passion and knowledge during your chat with the hiring team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle tricky situations. Role-playing with a friend can help you feel more confident and ready to impress when it’s your turn to shine.
✨Tip Number 3
Be flexible and adaptable! M&S values team players who can roll with the punches. During your interview, share examples of how you've successfully adapted to changing situations in the past. It’ll show that you’re ready to tackle whatever comes your way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status and any updates directly from us. So, get clicking and let’s get you on board!
We think you need these skills to ace Customer Assistant - Food - Rushden Lakes
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they’re top-notch. We want to see that you’re excited about sharing this passion with our customers.
Highlight Your Customer Service Skills:Make sure to mention any previous experience you have in customer service. We’re looking for team players who can engage with customers and make their shopping experience remarkable. Share examples of how you've gone above and beyond for customers in the past!
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. If you’ve used similar systems before, let us know! We want to see that you’re ready to embrace technology to enhance the customer experience.
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Use the same language and keywords we’ve used. This shows us that you understand what we’re looking for and that you’re genuinely interested in the role. Don’t forget to apply through our website!
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share how it helped enhance customer experiences.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about how you work well with others. Share examples of how you've adapted to changing situations in previous roles, highlighting your flexibility and commitment to creating a positive store environment.
