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- Tasks: Deliver top-notch customer service and style advice in a fast-paced retail environment.
- Company: Join the iconic M&S team, known for its fashion-forward approach.
- Benefits: Competitive pay with an unsocial hours premium and flexible shifts.
- Other info: Must be 18 or over due to late-night shifts; great team atmosphere awaits!
- Why this job: Be at the forefront of fashion retail and make a real impact on customer experiences.
- Qualifications: Passion for fashion and strong communication skills are essential.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1: Sunday 17:00 - 00:00
- Wednesday 17:00 - 00:00
- Thursday 17:00 - 00:00
- Friday 17:00 - 00:00
- Week 2: Wednesday 17:00 - 00:00
- Thursday 17:00 - 00:00
- Friday 17:00 - 00:00
- Saturday 17:00 - 00:00
Under 18 disclaimer: This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.
We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.
At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.
This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Plymouth employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values, products, and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering five-star service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your digital savvy! M&S is looking for someone who can use digital tools effectively. Brush up on how you’ve used technology in previous roles or even in your personal life to enhance customer experiences. It’ll give you an edge!
✨Tip Number 4
Be flexible and ready to adapt! Retail can be unpredictable, so highlight your ability to handle change and stay calm under pressure. Share examples of how you've thrived in fast-paced environments – it’ll show you’re the perfect fit for the role!
We think you need these skills to ace Customer Assistant - Food - Plymouth
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for fashion and customer service shine through. We want to see that you're not just looking for any job, but that you're excited about being a part of our team at M&S!
Be Specific: Tailor your application to highlight relevant experiences. If you've worked in retail before or have experience with digital tools, make sure to mention it! We love seeing how your background fits with what we do.
Keep It Professional: Even though we're all about being friendly and informal, remember to keep your application professional. Use clear language, check your spelling and grammar, and make sure it’s easy to read. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Marks & Spencer
✨Know Your Fashion
Brush up on the latest fashion trends and styles before your interview. Being able to discuss current trends shows your passion for the role and helps you connect with the interviewer, who will likely be looking for someone who can engage customers with style advice.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Digitally Savvy
Familiarise yourself with digital tools that are relevant to the role, like apps or in-store devices. Mentioning your comfort with technology during the interview will highlight your readiness to enhance the customer experience and adapt to M&S's digital transformation.
✨Emphasise Teamwork and Flexibility
Retail is all about teamwork, so be ready to discuss how you work well with others. Share examples of how you've adapted to changing situations or supported colleagues in busy times. This will show that you're a team player who can handle the dynamic nature of the job.