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For Companies At a Glance
- Tasks: Assist customers in the Food section, providing top-notch service and product recommendations.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth in a dynamic environment.
- Other info: Embrace a fast-paced role with endless opportunities to learn and grow.
- Why this job: Be at the forefront of retail, making a real impact on customer experiences every day.
- Qualifications: Passion for food, resilience under pressure, and a team-oriented mindset.
The predicted salary is between 11 - 12 £ per hour.
Work Pattern
- Wednesday 14:00-20:00
- Thursday 14:00-20:00
- Friday 14:00-20:00
- Saturday 14:00-20:00
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Norwich employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Norwich
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so be ready to share your experiences with us.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like Sparks and in-store devices. We’re looking for team players who can enhance the customer experience, so let us know how you can use tech to make shopping easier for our customers.
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, and we need people who can roll with the punches. During your interview, share examples of how you've successfully adapted to changing situations in the past.
We think you need these skills to ace Customer Assistant - Food - Norwich
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re genuinely excited about the role and ready to embrace the fast-paced environment at M&S.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you’ve thrived under pressure or delivered exceptional service – we love to see that!
Be Yourself: Don’t be afraid to let your personality come through in your writing. We’re looking for down-to-earth colleagues who can connect with customers, so show us who you are and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, make sure you familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this will demonstrate your commitment to providing five-star service.
✨Embrace the Pressure
Since this role thrives in a high-pressure environment, be ready to discuss how you handle stress and busy situations. Share specific instances where you maintained focus and efficiency during peak times.
✨Be a Team Player
Highlight your ability to work well in a team. Prepare to talk about how you've supported colleagues in previous roles and contributed to a positive work atmosphere, as teamwork is crucial in delivering a seamless customer experience.