At a Glance
- Tasks: Assist customers and ensure a smooth shopping experience during night shifts.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Earn a competitive wage plus an extra £3.00 p/h for unsociable hours.
- Other info: Dynamic night shifts with opportunities for growth in a fast-paced environment.
- Why this job: Be at the forefront of retail, making a real difference to customer experiences.
- Qualifications: Must be 18 or over; passion for customer service and teamwork is essential.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern
- Sunday 21:00-07:00
- Monday 21:00-07:00
- Saturday 21:00-07:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer: This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food (Nights) - Westway Chelmsford Simply Food employer: Marks & Spencer
At M&S, we pride ourselves on being a leading employer that values our team members and fosters a vibrant work culture. As a Customer Assistant at our Westway Chelmsford Simply Food location, you'll enjoy competitive pay with an unsocial hours premium, comprehensive training, and opportunities for career advancement in a supportive environment. Join us to be part of a dynamic team that thrives on delivering exceptional service while embracing the challenges of a fast-paced retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food (Nights) - Westway Chelmsford Simply Food
✨Tip Number 1
Get to know the company! Research M&S and their values. When you walk into that interview, show us you understand what they stand for and how you can contribute to their mission. It’ll make you stand out!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We want to hear those stories during your interview – it shows you’re ready to deliver that five-star service!
✨Tip Number 3
Be prepared to demonstrate your digital confidence. Familiarise yourself with tools like the Sparks App. If you can show us you’re tech-savvy and can enhance the customer experience, you’ll be ahead of the game!
✨Tip Number 4
Flexibility is key! Be ready to discuss how you can adapt to different roles in the store. Show us you’re a team player who thrives in a fast-paced environment, and we’ll know you’re the right fit for the job!
We think you need these skills to ace Customer Assistant - Food (Nights) - Westway Chelmsford Simply Food
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about working with M&S and helping customers. Share any relevant experiences that highlight your passion for customer service.
Tailor Your Application:Make sure to customise your application to fit the job description. Highlight your skills and experiences that align with what we’re looking for, like being a team player or thriving in high-pressure situations. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate – just follow the prompts!
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S products. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Demonstrate Resilience
Prepare examples from your past experiences where you thrived under pressure. The interviewers will want to see that you can handle the fast-paced environment of a night shift, so share stories that highlight your ability to stay calm and focused.
✨Show Your Digital Savvy
Since being digitally confident is essential, think about how you've used technology in previous roles. Be ready to discuss any experience with apps or digital tools, especially if you’ve used similar systems to enhance customer service.
✨Emphasise Teamwork
This role requires a strong team player, so come prepared with examples of how you've contributed to a positive team environment. Highlight times when you supported colleagues or worked collaboratively to achieve a common goal.
