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- Tasks: Serve customers, keep shelves stocked, and deliver exceptional service in a fast-paced environment.
- Company: Join M&S, the UK's fastest growing retailer, known for its commitment to quality and service.
- Benefits: Flexible hours, training opportunities, and a chance to be part of an inclusive team.
- Other info: Embrace a dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a real impact by enhancing customer experiences and promoting amazing food products.
- Qualifications: Strong communication skills, adaptability, and a passion for customer service.
The predicted salary is between 13 - 16 £ per hour.
Work Pattern:
- Week 1: Tuesday 17:30-21:30
- Wednesday 17:30-21:30
- Thursday 17:30-21:30
- Week 2: Friday 15:30-19:30
- Saturday 06:00-10:00
- Sunday 12:00-16:00
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and meet strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Lower Earley Simply Food employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Lower Earley Simply Food
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and what makes them tick. This way, you can show off your passion for their products and how you fit into their vision.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer situations. Being able to demonstrate your problem-solving skills will make you stand out as a candidate.
✨Tip Number 3
Be ready to showcase your digital savvy! Familiarise yourself with tools like the Sparks App and other in-store devices. Showing that you're comfortable with technology will give you an edge in this fast-paced environment.
✨Tip Number 4
Show your flexibility! Be prepared to discuss how you can adapt to different roles within the store. Highlighting your willingness to jump in wherever needed will demonstrate your team spirit and commitment to M&S.
We think you need these skills to ace Customer Assistant - Food - Lower Earley Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and how you can share that enthusiasm with customers. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our food team.
Highlight Your Customer Service Skills: Make sure to emphasise any previous experience you have in customer service. We’re all about delivering five-star service, so share examples of how you've gone above and beyond for customers in the past. This will show us that you understand the importance of making every shopping experience special.
Be Flexible and Adaptable: In your application, mention your ability to adapt to changing situations. Retail can be unpredictable, and we need team players who can handle the pressure. Share any experiences where you've had to think on your feet or adjust quickly to new challenges – it’ll really make you stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there. We can’t wait to see your application come through!
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent promotions will show your passion and knowledge, which is key for a Customer Assistant role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a brand ambassador.
✨Show Your Flexibility
Be ready to discuss how you can adapt to different situations and work across various areas of the store. Highlight any previous experience where you had to be flexible and how you handled it, as this is crucial in a fast-paced retail environment.
✨Embrace Digital Tools
Since being digitally confident is essential, make sure to mention any experience you have with digital tools or apps. If you're familiar with similar systems, share that knowledge, as it will demonstrate your readiness to enhance the customer experience.