At a Glance
- Tasks: Assist customers and ensure a seamless shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic role with no two shifts the same, perfect for those who thrive under pressure.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Passion for food, resilience, and a team player attitude.
The predicted salary is between 11 - 12 € per hour.
Work Pattern:
- Week 1:
- Monday 18:00-22:00
- Wednesday 18:00-22:00
- Saturday 12:00-21:00
- Week 2:
- Sunday 11:00-20:00
- Monday 18:00-22:00
- Wednesday 18:00-22:00
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and meet strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Leeds employer: Marks & Spencer
At M&S, we pride ourselves on being more than just a retailer; we are a community that values our employees as much as our customers. Working as a Customer Assistant in Leeds offers you the chance to thrive in a dynamic environment where your contributions are recognised and rewarded. With a strong focus on employee development, flexible working patterns, and a supportive team culture, you'll find ample opportunities for growth while delivering exceptional service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Leeds
✨Tip Number 1
Get to know the company inside out! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a difficult customer or recommend a product. We want to see how you shine under pressure, so role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your digital savvy! Familiarise yourself with tools like the Sparks App and in-store devices. We love tech-savvy team members who can enhance the shopping experience for our customers, so don’t shy away from discussing your digital skills.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to different roles within the store. We’re looking for team players who can jump in wherever needed, so share examples of how you've thrived in changing environments before.
We think you need these skills to ace Customer Assistant - Food - Leeds
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing top-notch service and have a love for M&S Food products.
Be Specific:Use specific examples from your past experiences to demonstrate how you've thrived in high-pressure environments. We’re looking for those moments where you went above and beyond to help customers or support your team, so don’t hold back!
Highlight Your Digital Skills:Since being digitally confident is key, mention any experience you have with digital tools or apps. If you’ve used similar technology before, let us know how it helped enhance the customer experience – we love a tech-savvy candidate!
Tailor Your Application:Make sure to tailor your application to the role. Use the job description as a guide and align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
How to prepare for a job interview at Marks & Spencer
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will show your passion for the brand and help you confidently recommend products during the interview.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will highlight your ability to thrive under pressure and provide five-star service.
✨Show Your Team Spirit
Be ready to discuss how you work as part of a team. Share stories that illustrate your ability to support colleagues and contribute to a positive work environment. M&S values teamwork, so showing that you're a team player will set you apart.
✨Embrace Flexibility and Adaptability
Since the role requires flexibility, think of times when you've adapted to changing circumstances in a work setting. Be prepared to discuss how you handle unexpected challenges and your willingness to take on various tasks in a fast-paced environment.
