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- Tasks: Assist customers and ensure a seamless shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic role with varied shifts and a supportive team environment.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be over 18, with a passion for food and excellent communication skills.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern
- Thursday: 15:00–23:00
- Friday: 15:00–23:00
- Saturday: 14:00–22:00
Under 18 disclaimer: This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Islington employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Islington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or recommend products. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you can adapt to different roles in the store. Share examples from past experiences where you’ve successfully juggled multiple tasks or stepped up when needed – it’ll show you’re a team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. So, take the plunge and hit that apply button!
We think you need these skills to ace Customer Assistant - Food - Islington
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let us know why you love food and what makes M&S products special to you. We want to see that enthusiasm shine through!
Highlight Your Customer Service Skills: Make sure to mention any experience you have in customer service. We’re looking for those who can deliver five-star service, so share examples of how you've gone above and beyond for customers in the past.
Be Ready to Adapt: Flexibility is key in this role! In your application, talk about times when you've had to adapt quickly to changing situations or demands. We want to know you can handle the hustle and bustle of a busy store.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy, which is a big plus for this role!
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Resilience
Prepare examples from your past experiences where you thrived under pressure. Whether it’s handling a busy shift or resolving customer complaints, demonstrating your ability to stay calm and effective in high-pressure situations will impress the interviewers.
✨Emphasise Teamwork
Think of specific instances where you’ve worked well in a team. M&S values a positive environment, so sharing how you’ve supported colleagues or contributed to team success will highlight your fit for their culture.
✨Be Digitally Savvy
Familiarise yourself with digital tools that enhance customer experience, like apps or in-store devices. Mentioning your comfort with technology during the interview will show that you’re ready to embrace the digital aspects of the role.