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- Tasks: Deliver exceptional customer service and keep the store stocked and tidy.
- Company: Join M&S, a leading retailer transforming the shopping experience.
- Benefits: Flexible hours, training opportunities, and a vibrant team environment.
- Why this job: Be part of a dynamic team making a real impact in retail.
- Qualifications: Passion for customer service and adaptability in a fast-paced environment.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re looking for down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we are driving.
We seek passionate individuals who take pride in their knowledge of M&S Food products and are ready to meet strong customer demand head-on. You’ll be a resilient and committed brand ambassador who confidently recommends and sells our newest food products to our customers. Through remarkable service, you will ensure our customers feel truly valued every time they shop with us.
You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales. Being digitally confident is essential; you will utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is vital; you should be poised to work across various areas of the store, adapting to the changing demands of the retail environment.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- Utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.
About Us: M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet.
About the Team: The sweeping innovations we’re rolling out at M&S will define a new era of retail. We want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!
Customer Assistant - Food - Ilkley Simply Food employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Ilkley Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and adaptability, which are key for this role.
✨Tip Number 3
Be ready to showcase your digital skills! Since being digitally confident is essential, think about how you've used technology in previous roles. Be prepared to discuss how you can use M&S's digital tools to enhance the customer experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional, which can leave a lasting impression.
We think you need these skills to ace Customer Assistant - Food - Ilkley Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products or any experiences you've had that relate to food. This will show us that you're genuinely excited about the role.
Highlight Your Customer Service Skills: We want to know how you’ve gone above and beyond for customers in the past. Share specific examples of when you provided excellent service or resolved a customer issue. This will help us see how you can contribute to our five-star service!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for down-to-earth colleagues who can connect with customers. A bit of humour or a personal touch can make your application stand out!
Apply Through Our Website: Make sure to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the latest updates on your application. Plus, we love seeing applications come through our official channels!
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent promotions will show your passion and knowledge, which is key for a Customer Assistant role.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will highlight your commitment to delivering five-star service.
✨Show Your Adaptability
Since the role requires flexibility, be ready to discuss how you've adapted to changing situations in previous jobs. Share specific instances where you successfully handled unexpected challenges or shifts in priorities.
✨Embrace Digital Tools
Familiarise yourself with digital tools that enhance customer experience, like apps or in-store devices. Mention any relevant experience you have with technology during the interview to demonstrate your digital confidence and readiness to utilise these tools effectively.
