At a Glance
- Tasks: Assist customers and ensure a seamless shopping experience in a fast-paced food environment.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic role with varied shifts and a supportive team atmosphere.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be over 18, with a passion for food and excellent communication skills.
The predicted salary is between 12 - 15 € per hour.
Work Pattern
- Week 1: Monday - 5:30 - 9:30
- Thursday - 5:30 - 9:30
- Saturday - 5:30 - 9:30
- Week 2: Sunday - 6:00 - 10:00
- Monday - 5:30 - 9:30
- Tuesday - 5:30 - 9:30
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Hitchin Simply Food employer: Marks & Spencer
Joining M&S as a Customer Assistant in Hitchin Simply Food means becoming part of a dynamic team at one of the UK's leading retailers, where your contributions are valued and recognised. With a strong focus on employee development, you will have access to training and growth opportunities in a supportive work culture that encourages collaboration and flexibility. Enjoy competitive pay, including an unsocial hours premium, and be part of a vibrant environment that thrives on delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Hitchin Simply Food
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a difficult customer or recommend a product. We want to see how you shine under pressure, so be ready to impress us with your problem-solving abilities.
✨Tip Number 3
Be flexible and adaptable! Highlight your ability to work in different areas of the store and handle various tasks. We love team players who can jump in wherever needed, so let us know how you can contribute to our high-energy environment.
✨Tip Number 4
Don’t forget to showcase your digital skills! Familiarise yourself with tools like the Sparks App and any other tech we use. Being digitally confident is key, so show us how you can enhance the customer experience with your tech-savvy approach.
We think you need these skills to ace Customer Assistant - Food - Hitchin Simply Food
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about being a part of the M&S team!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've thrived in high-pressure environments or provided excellent customer service in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role. Remember, we’re busy too!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, make sure you familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this aligns perfectly with what they’re looking for in a candidate.
✨Demonstrate Flexibility
Be ready to talk about your adaptability in fast-paced environments. Share experiences where you successfully handled changing demands or worked across different areas, as flexibility is crucial for this role.
✨Embrace Digital Tools
Since being digitally confident is essential, mention any experience you have with digital tools or apps. If you’ve used similar systems before, highlight that to show you can enhance the customer experience effectively.
