At a Glance
- Tasks: Deliver five-star service and assist customers in our Food section.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant culture.
- Benefits: Flexible hours, competitive pay, and a chance to grow your skills.
- Other info: Dynamic role with opportunities to adapt and thrive in a busy environment.
- Why this job: Be at the forefront of customer service and make a real impact.
- Qualifications: Passion for food, resilience, and a team player attitude.
The predicted salary is between 11 - 12 £ per hour.
Work Pattern
- Friday 17:00 - 21:00
- Saturday 11:30 - 20:00
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.
Through remarkable service, you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge. This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Galashiels Simply Food employer: Marks & Spencer
Joining M&S as a Customer Assistant in Galashiels means becoming part of a dynamic team that values resilience, teamwork, and exceptional customer service. With a commitment to employee growth, M&S offers training and development opportunities that empower you to excel in a fast-paced retail environment. Enjoy the benefits of working for a leading retailer that prioritises a positive work culture and embraces innovation, ensuring every day is rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Galashiels Simply Food
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so be ready to share your experiences with us.
✨Tip Number 3
Be digitally savvy! Familiarise yourself with tools like the Sparks App and in-store devices. We love tech-savvy team members who can enhance the customer experience, so show us you’re up for it!
✨Tip Number 4
Show your flexibility! Be prepared to discuss how you can adapt to different roles within the store. We need team players who can jump in wherever needed, so let us know how you can contribute to our high-energy environment.
We think you need these skills to ace Customer Assistant - Food - Galashiels Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for food shine through! Mention any experience you have with M&S products or your enthusiasm for helping customers find the best options. We want to see that you're genuinely excited about being part of our team.
Highlight Your Customer Service Skills:Make sure to emphasise your ability to deliver five-star service. Share examples of how you've gone above and beyond for customers in the past. We’re looking for those who thrive under pressure and can keep a smile on their face while doing it!
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know! We want to see that you're ready to embrace the tech side of retail.
Embrace Flexibility:In your application, highlight your adaptability and willingness to take on various roles within the store. We love team players who can handle the fast-paced environment and are ready to tackle whatever comes their way. Show us you’re up for the challenge!
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, make sure you familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Resilience
Prepare examples from your past experiences where you've thrived under pressure. Whether it’s handling a busy shift or resolving customer complaints, demonstrating your ability to stay calm and effective will impress the interviewers.
✨Emphasise Teamwork
Think of specific instances where you’ve worked well in a team. M&S values a positive environment, so sharing how you support colleagues and contribute to a high-energy atmosphere will highlight your fit for the role.
✨Be Digitally Savvy
Familiarise yourself with digital tools like the Sparks App. Mentioning how you’ve used technology to enhance customer service in previous roles can set you apart as a candidate who’s ready to embrace M&S's digital transformation.
