At a Glance
- Tasks: Assist customers and ensure a smooth shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for growth.
- Other info: Dynamic role with flexible shifts and a supportive team environment.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be over 18, with a passion for food and excellent communication skills.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Wednesday: 19:00 - 23:00
- Thursday: 19:00 - 23:00
- Saturday: 13:15 - 22:00
Under 18 disclaimer: This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Falkirk Retail Park employer: Marks & Spencer
Join M&S as a Customer Assistant in Falkirk Retail Park, where you'll be part of a dynamic team that values hard work and exceptional service. With competitive pay, including an unsocial hours premium, and a culture that fosters teamwork and resilience, M&S offers a rewarding environment for those eager to grow and excel in the retail sector. Embrace the opportunity to enhance your skills while contributing to a fast-paced, customer-focused atmosphere that truly values its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Falkirk Retail Park
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or recommend products. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires adapting to different areas of the store, be prepared to discuss times when you've successfully handled change or worked in various roles. This shows you're up for the challenge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools, which is key for this role. So, don’t wait – get your application in today!
We think you need these skills to ace Customer Assistant - Food - Falkirk Retail Park
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re genuinely excited about the role and ready to embrace the fast-paced environment at M&S.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in retail or customer service. We love seeing how you've gone above and beyond in previous roles, so don’t hold back on those examples!
Be Yourself:We’re looking for down-to-earth colleagues, so don’t be afraid to let your personality come through in your application. Share a bit about who you are and what makes you a great fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our team at Falkirk Retail Park!
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Resilience
Prepare examples from your past experiences where you thrived under pressure. Whether it’s handling a busy shift or resolving customer complaints, demonstrating your ability to stay calm and effective will impress the interviewers.
✨Emphasise Teamwork
Think of specific instances where you’ve worked well in a team. M&S values a positive environment, so sharing how you’ve supported colleagues or contributed to a team goal will highlight your suitability for the role.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on any relevant technology or tools you might use in the role. Mentioning how you’ve used similar systems in the past can show you’re ready to hit the ground running.
