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- Tasks: Assist customers and ensure a seamless shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic role with no two shifts the same, perfect for those who thrive under pressure.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Passion for food, resilience, and a team-oriented mindset.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Thursday 17:00 - 21:00
- Friday 17:00 - 21:00
- Saturday 17:00 - 21:00
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Epsom employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Epsom
✨Tip Number 1
Get to know the M&S Food products inside out! When you walk into that interview, show off your passion and knowledge. It’ll impress the hiring team and prove you’re ready to be a brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle busy periods and demanding customers. Role-play with friends or family to get comfortable with delivering five-star service under pressure.
✨Tip Number 3
Show your digital confidence! Familiarise yourself with tools like the Sparks App. Mentioning your tech-savviness in the interview will highlight your readiness to enhance the customer experience.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to different roles within the store. Share examples of times you’ve thrived in changing environments to demonstrate your resilience and commitment.
We think you need these skills to ace Customer Assistant - Food - Epsom
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing top-notch service and have a love for M&S Food products.
Be Specific: Use specific examples from your past experiences to demonstrate how you've thrived in high-pressure environments. We’re looking for those moments where you went above and beyond, so don’t hold back on the details!
Highlight Team Spirit: Make sure to mention your ability to work as part of a team. We value colleagues who support each other and contribute to a positive atmosphere, so share any relevant experiences that showcase your teamwork skills.
Embrace Flexibility: Since no two shifts are the same, it’s important to show us that you’re adaptable. In your application, highlight any experiences where you’ve successfully adjusted to changing demands or taken on different roles within a team.
How to prepare for a job interview at Marks & Spencer
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to meet customer needs, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Your Ability to Thrive Under Pressure
Since the role involves working in a high-pressure environment, be ready to discuss how you handle stress. Share specific instances where you successfully managed busy periods or challenging situations while maintaining a positive attitude.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing demands. Be prepared to talk about your experience working in teams and how you’ve contributed to a positive work environment. Highlight your flexibility and willingness to take on various roles within the store.