At a Glance
- Tasks: Assist customers and ensure a smooth shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, including an unsocial hours premium, and flexible shifts.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be 18 or over; passion for food and great customer service is essential.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern
- Sunday: 07:00 - 13:00
- Tuesday: 03:00 - 09:00
- Wednesday: 03:00 - 09:00
- Thursday: 03:00 - 09:00
- Friday: 03:00 - 08:15
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food (Early Morning) - Waterside Simply Food employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values teamwork and resilience. Our Customer Assistants enjoy competitive pay, including an unsocial hours premium, and have access to extensive training and development opportunities to grow their careers in the fast-paced retail environment of Waterside Simply Food. Join us to be part of a supportive team that thrives on delivering outstanding service and making every customer feel valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food (Early Morning) - Waterside Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of homework on M&S and their food products. This will not only help you answer questions better but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or recommend products. Role-playing with a friend can help you feel more confident when it comes to delivering that five-star service.
✨Tip Number 3
Be ready to showcase your flexibility! During the interview, highlight any past experiences where you had to adapt quickly to changing situations. This will demonstrate that you can thrive in a high-pressure environment like M&S.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and ready to use digital tools to enhance the customer experience.
We think you need these skills to ace Customer Assistant - Food (Early Morning) - Waterside Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let us know why you love food and what excites you about working in a food retail environment. We want to see your enthusiasm shine through!
Highlight Your Customer Service Skills:Make sure to mention any experience you have in delivering top-notch customer service. We’re looking for those who can keep our customers happy, so share examples of how you've gone above and beyond in the past.
Be Flexible and Adaptable:Since this role requires flexibility, emphasise your ability to adapt to changing situations. Let us know how you handle busy periods and unexpected challenges – we love a resilient team player!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our fantastic team at M&S.
How to prepare for a job interview at Marks & Spencer
✨Know Your Stuff
Familiarise yourself with M&S Food products before the interview. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Show Your Resilience
Prepare examples of how you've thrived in high-pressure situations. Whether it’s handling a busy shift or dealing with a difficult customer, demonstrating your ability to stay calm and focused will impress the interviewers.
✨Emphasise Teamwork
Think of times when you’ve worked well in a team. Highlighting your ability to support colleagues and contribute to a positive environment will show that you’re a great fit for their team-oriented culture.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you’ve used tools similar to Sparks or in-store devices. Mentioning your comfort with technology can set you apart, as being digitally confident is essential for this role.
