At a Glance
- Tasks: Serve customers, keep shelves stocked, and deliver exceptional service in a fast-paced environment.
- Company: Join M&S, the UK's fastest growing retailer with a commitment to inclusivity.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a dynamic team.
- Other info: Perfect for those ready to embrace challenges and thrive under pressure.
- Why this job: Be the face of M&S, making a real impact on customer experiences every day.
- Qualifications: Strong customer service skills and a willingness to learn and adapt.
The predicted salary is between 12 - 15 € per hour.
Work Pattern
- Monday: 19:00–23:00
- Tuesday: 14:00–18:00
- Saturday: 14:00–18:00
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and meet strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Dulwich Simply Food employer: Marks & Spencer
At M&S, we pride ourselves on being more than just a retailer; we are a community that values hard work, resilience, and exceptional customer service. As a Customer Assistant in our Dulwich Simply Food store, you'll enjoy a dynamic work environment that fosters teamwork and personal growth, with opportunities to enhance your skills through comprehensive training. Join us to be part of a forward-thinking company that champions inclusivity and offers competitive benefits, including an unsocial hours premium, making it an exciting place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Dulwich Simply Food
✨Tip Number 1
Get to know M&S Food products inside out! When you walk into that interview, show off your passion for the brand and its offerings. The more you know, the better you'll be at recommending products and impressing the hiring team.
✨Tip Number 2
Practice your customer service skills! Think about how you'd handle different scenarios in a busy store. Being able to demonstrate your ability to stay calm under pressure will really set you apart from other candidates.
✨Tip Number 3
Show your digital savvy! Familiarise yourself with tools like the Sparks App and any in-store devices. Mentioning your comfort with technology during the interview can highlight your readiness to enhance the customer experience.
✨Tip Number 4
Be ready to showcase your teamwork skills! M&S values a positive work environment, so share examples of how you've worked well with others in the past. This will show you're not just a lone wolf but a true team player.
We think you need these skills to ace Customer Assistant - Food - Dulwich Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and how you can share that enthusiasm with customers. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the M&S team.
Highlight Your Customer Service Skills:Make sure to emphasise any experience you have in customer service. We’re all about delivering five-star service, so share examples of how you've gone above and beyond for customers in the past. This will show us that you understand the importance of making every shopping experience special.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Whether it’s your adaptability, resilience, or teamwork skills, show us how you can contribute to our positive, high-energy environment.
Apply Through Our Website:Remember, the best way to apply is through our website! It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the info you need about the role and what we’re looking for, so don’t miss out!
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items and recommend them will show your passion for the role and impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to providing five-star service.
✨Embrace the Pressure
Since this role thrives in a high-pressure environment, be ready to discuss how you handle stress and busy situations. Share specific instances where you maintained focus and efficiency during peak times, as this will highlight your resilience.
✨Be Digital Savvy
Familiarise yourself with digital tools like the Sparks App and any in-store devices. Mentioning your comfort with technology during the interview will show that you're prepared to enhance the customer experience using these tools.
