At a Glance
- Tasks: Deliver five-star service and assist customers in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant culture.
- Benefits: Flexible shifts, team support, and opportunities for growth.
- Other info: Dynamic role with no two shifts the same – embrace the challenge!
- Why this job: Be at the frontline, making a real impact on customer experiences.
- Qualifications: Passion for food, resilience, and a team player attitude.
The predicted salary is between 11 - 12 € per hour.
Work Pattern
- Week 1
- Sunday 10:00-18:00
- Wednesday 13:00-21:00
- Thursday 13:00-21:00
- Saturday 13:00-21:00
- Week 2
- Tuesday 13:00-21:00
- Thursday 13:00-21:00
- Friday 13:00-21:00
- Saturday 13:00-21:00
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Dorking employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values teamwork and resilience. As a Customer Assistant in our Dorking Food section, you'll enjoy flexible working hours, opportunities for personal growth, and the chance to be part of a brand that is committed to delivering outstanding customer service. Join us and experience a rewarding environment where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Dorking
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so be ready to share your experiences with us.
✨Tip Number 3
Be flexible and adaptable! Highlight your ability to work in different areas of the store and how you can switch gears when needed. We love team players who can jump in wherever they're needed, so let us know how you fit that bill.
✨Tip Number 4
Don’t forget to showcase your digital skills! Familiarise yourself with tools like the Sparks App and any other tech we use. Show us that you’re not just a people person, but also someone who can enhance the customer experience through technology.
We think you need these skills to ace Customer Assistant - Food - Dorking
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let us know why you love food and what excites you about working in the M&S Food section. Share any relevant experiences or knowledge that make you a great fit for this role!
Highlight Your Customer Service Skills:We want to see how you’ve gone above and beyond for customers in the past. Use specific examples to demonstrate your ability to deliver five-star service, especially in high-pressure situations.
Be Digital Savvy:Mention any experience you have with digital tools or apps, as being digitally confident is essential for this role. If you've used similar tools before, share how they helped enhance customer experiences.
Emphasise Teamwork and Flexibility:Let us know how you thrive in a team environment and can adapt to changing demands. Share examples of how you've worked collaboratively and handled different tasks in a fast-paced setting.
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, make sure you familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Demonstrate Your Resilience
Prepare examples of how you've thrived in high-pressure situations. Whether it’s handling a busy shift or resolving customer complaints, showcasing your ability to stay calm and focused will impress the interviewers.
✨Showcase Your Team Spirit
Think of instances where you’ve worked well in a team. M&S values collaboration, so be ready to share how you’ve supported colleagues and contributed to a positive work environment.
✨Embrace Digital Tools
Familiarise yourself with digital tools like the Sparks App. Mentioning your comfort with technology during the interview will highlight your readiness to enhance the customer experience using these resources.
