At a Glance
- Tasks: Assist customers and ensure a seamless shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic role with varied shifts and a chance to thrive under pressure.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
The predicted salary is between 11 - 12 € per hour.
Work Pattern:
- Monday: 0600-1000
- Tuesday: 1600-2000
- Thursday: 1600-2000
- Friday: 1600-2000
- Saturday: 1600-2000
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and meet strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill, and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Chester employer: Marks & Spencer
At M&S, we pride ourselves on being more than just a retailer; we are a community that values hard work, resilience, and exceptional service. As a Customer Assistant in our Food section in Chester, you'll enjoy a dynamic work culture that fosters teamwork and personal growth, with opportunities to develop your skills in a fast-paced environment. With competitive benefits and a commitment to employee well-being, M&S is the perfect place for those looking to make a meaningful impact while advancing their career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Chester
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a difficult customer or recommend a product. We want to see how you shine under pressure, so be ready to showcase your five-star service!
✨Tip Number 3
Be flexible and adaptable! Highlight your ability to work in different areas of the store and tackle various tasks. We love team players who can jump in wherever needed, so let us know how you can contribute to our high-energy environment.
✨Tip Number 4
Don’t forget to show off your digital skills! Familiarise yourself with tools like the Sparks App and any in-store devices. We’re looking for someone who can enhance the customer experience using technology, so make sure to mention your comfort with digital tools.
We think you need these skills to ace Customer Assistant - Food - Chester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing top-notch service and have a love for M&S Food products.
Be Specific:Use specific examples from your past experiences to demonstrate how you've thrived in high-pressure environments. We’re looking for those moments where you went above and beyond to help customers or support your team, so don’t hold back!
Highlight Your Digital Skills:Since being digitally confident is key, mention any experience you have with digital tools or apps. If you’ve used similar technology before, let us know how it helped enhance the customer experience – we love seeing tech-savvy applicants!
Tailor Your Application:Make sure to tailor your application to the role. Use the job description as a guide and align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team!
How to prepare for a job interview at Marks & Spencer
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a challenging situation. This will demonstrate your commitment to providing five-star service.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you work well in a team and adapt to changing situations. Share specific instances where you collaborated with colleagues to achieve a common goal or adjusted to meet customer demands. This aligns perfectly with the role's emphasis on being a team player.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, think about your experience with digital tools. Be prepared to talk about how you've used technology in previous roles to enhance customer experiences. Mentioning familiarity with apps or in-store devices will show you're ready to embrace M&S's digital transformation.
