At a Glance
- Tasks: Assist customers in our Food section and deliver exceptional service.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant culture.
- Benefits: Flexible shifts, team support, and opportunities for growth.
- Other info: Dynamic environment with no two shifts the same.
- Why this job: Be at the forefront of customer experience and make a real impact.
- Qualifications: Passion for food, resilience, and teamwork skills required.
The predicted salary is between 20000 - 22000 £ per year.
Work Pattern
- Week 1
- Sunday: 10:00 - 19:00
- Tuesday: 13:00 - 18:00
- Wednesday: 13:00 - 18:00
- Thursday: 13:00 - 18:00
- Week 2
- Tuesday: 13:00 - 18:00
- Wednesday: 13:00 - 18:00
- Thursday: 13:00 - 18:00
- Saturday: 10:00 - 19:00
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and meet strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill, and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Cardiff employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and resilience. As a Customer Assistant in our Food section in Cardiff, you'll enjoy flexible working hours, opportunities for personal growth, and the chance to be part of a dynamic team that is committed to delivering outstanding customer service. Join us and experience the unique advantage of working for a leading retailer that truly values its employees and fosters a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Cardiff
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so be ready to share your experiences with us.
✨Tip Number 3
Be flexible and show your adaptability! Highlight any past experiences where you've had to switch gears quickly. We love team players who can jump in wherever needed, so let us know how you can contribute to our high-energy environment.
✨Tip Number 4
Don’t forget to showcase your digital skills! Familiarise yourself with tools like Sparks and other in-store devices. We’re looking for someone who can enhance the customer experience using technology, so let us know how tech-savvy you are!
We think you need these skills to ace Customer Assistant - Food - Cardiff
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing top-notch service and have a love for M&S Food products.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've thrived in high-pressure environments or delivered exceptional service in the past – we love to see that!
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for down-to-earth colleagues who can connect with customers, so show us who you are and why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, it shows you’re serious about joining us at M&S!
How to prepare for a job interview at Marks & Spencer
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Demonstrate Your Customer Service Skills
Prepare to share examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to help a customer or resolved a challenging situation. This will highlight your ability to thrive under pressure and provide five-star service.
✨Show Your Team Spirit
M&S values teamwork, so be ready to discuss how you contribute to a positive work environment. Share experiences where you supported colleagues or collaborated to achieve a common goal. This will demonstrate that you're a team player who can adapt to various roles in the store.
✨Embrace Flexibility and Adaptability
Since the role requires flexibility, think of examples where you've successfully adapted to changing situations. Whether it’s taking on different tasks or adjusting to a busy environment, showcasing your resilience will prove you're ready for the challenges of the job.
