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- Tasks: Assist customers and ensure a fantastic shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic role with varied shifts and a chance to thrive under pressure.
- Why this job: Be at the forefront of customer service and make a real difference every day.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
The predicted salary is between 11 - 12 £ per hour.
Work Pattern
- Wednesday 14:00 - 22:00
- Thursday 12:00 - 16:00
- Saturday 12:00 - 16:00
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Birstall Simply Food employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Birstall Simply Food
✨Tip Number 1
Get to know the company inside out! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so be ready to share your experiences and how you kept things running smoothly.
✨Tip Number 3
Be flexible and show your adaptability! Highlight times when you've had to switch gears quickly in a previous job. We love team players who can jump in wherever needed, so let us know how you can contribute to our high-energy environment.
✨Tip Number 4
Don’t forget to showcase your digital skills! Familiarise yourself with tools like Sparks and any other tech we use. Being digitally confident is key, so mention any relevant experience you have that can help enhance the customer experience.
We think you need these skills to ace Customer Assistant - Food - Birstall Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let us know why you love food and what excites you about working in the M&S Food section. Share any relevant experiences or knowledge that make you a great fit for this role!
Highlight Your Customer Service Skills: We want to see how you’ve gone above and beyond for customers in the past. Use specific examples to demonstrate your ability to deliver five-star service, especially in high-pressure situations.
Be Digital Savvy: Mention any experience you have with digital tools or technology. We’re looking for someone who can confidently use our in-store devices and apps to enhance the customer experience, so don’t hold back!
Emphasise Teamwork and Flexibility: Let us know how you thrive in a team environment and your willingness to adapt to changing demands. Share examples of how you've supported colleagues and contributed to a positive atmosphere in previous roles.
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, make sure you brush up on M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to providing five-star service.
✨Embrace the Pressure
Since this role thrives in a high-pressure environment, be ready to discuss how you handle stress. Share specific instances where you successfully managed busy periods or tight deadlines, highlighting your resilience and ability to stay focused.
✨Be a Team Player
M&S values teamwork, so come prepared to talk about your experiences working in a team. Highlight how you support colleagues and contribute to a positive work atmosphere. This will show that you're not just about individual success but also about lifting the whole team.