At a Glance
- Tasks: Assist customers and ensure a smooth shopping experience in the Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic role with varied shifts and a supportive team environment.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be over 18, with a passion for food and excellent communication skills.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern
- Sunday: 04:00-08:00
- Tuesday: 03:00-07:00
- Thursday: 03:00-07:00
- Saturday: 03:00-07:00
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge. This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Basingstoke employer: Marks & Spencer
Join M&S as a Customer Assistant in Basingstoke, where you'll be part of a dynamic team at the forefront of the UK's fastest growing retailer. We offer a vibrant work culture that values resilience and teamwork, alongside opportunities for personal growth and development. With competitive pay, including an unsocial hours premium, and a commitment to employee well-being, M&S is an excellent employer for those looking to make a meaningful impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Basingstoke
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so be ready to share your experiences with us.
✨Tip Number 3
Be flexible and adaptable! Highlight your ability to switch tasks quickly and work in different areas of the store. We love team players who can roll with the punches and keep the energy high!
✨Tip Number 4
Don’t forget to showcase your digital skills! Familiarise yourself with tools like the Sparks App. We’re looking for someone who can enhance the customer experience using our tech, so let us know how you can bring that to the table.
We think you need these skills to ace Customer Assistant - Food - Basingstoke
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing a fantastic experience for our customers.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in fast-paced environments. We love seeing examples of how you've thrived under pressure or gone above and beyond for customers in the past.
Be Digital Savvy:Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. Show us that you’re ready to embrace technology to enhance the customer experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Marks & Spencer
✨Know Your Stuff
Familiarise yourself with M&S Food products before the interview. Being able to talk confidently about their offerings will show your passion and commitment to the role. It’s all about impressing them with your knowledge!
✨Showcase Your Resilience
Prepare examples of how you've thrived in high-pressure situations. This job is all about delivering five-star service at pace, so share stories that highlight your ability to stay sharp and focused when things get busy.
✨Emphasise Team Spirit
Be ready to discuss how you work well in a team. M&S values a positive, high-energy environment, so mention times when you’ve supported colleagues or contributed to a great team atmosphere.
✨Flexibility is Key
Demonstrate your adaptability by sharing experiences where you’ve successfully handled changing demands. This role requires you to be versatile, so showing that you can embrace challenges will set you apart.
