At a Glance
- Tasks: Assist customers and ensure a seamless shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for growth.
- Other info: Flexible shifts and a dynamic work atmosphere await you!
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be over 18 and ready to thrive in a fast-paced environment.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern:
- Week 1
- Monday: 03:30–11:30
- Thursday: 03:30–11:30
- Friday: 03:30–11:30
- Saturday: 03:30–11:30
- Week 2
- Monday: 03:30–11:30
- Wednesday: 03:30–11:30
- Thursday: 03:30–11:30
- Friday: 03:30–11:30
Under 18 disclaimer: This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Arnison Centre Durham RP employer: Marks & Spencer
Joining M&S as a Customer Assistant in the Food section at the Arnison Centre in Durham means becoming part of a dynamic team that values resilience, teamwork, and exceptional customer service. With competitive pay including an unsocial hours premium, a supportive work culture, and opportunities for personal growth, M&S is committed to fostering an environment where employees can thrive and make a real impact. Embrace the challenge of a fast-paced retail setting while enjoying the benefits of working for one of the UK's leading retailers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Arnison Centre Durham RP
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or recommend products. Role-playing with a friend can help you feel more confident and prepared for those high-pressure moments.
✨Tip Number 3
Be ready to showcase your flexibility! During the interview, highlight your ability to adapt to different roles and tasks in the store. M&S values team players who can jump in wherever needed, so let them know you're up for the challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to take on the exciting opportunities that come with it.
We think you need these skills to ace Customer Assistant - Food - Arnison Centre Durham RP
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about joining M&S and making a difference in our customers' shopping experience.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've thrived in high-pressure environments or delivered exceptional service – we love to see real-life stories!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role. Remember, we’re looking for someone who can think on their feet and communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there, making it easier for you to tailor your application.
How to prepare for a job interview at Marks & Spencer
✨Know Your Stuff
Familiarise yourself with M&S Food products before the interview. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Resilience
Prepare examples of how you've thrived in high-pressure situations. Whether it’s handling a busy shift or resolving customer complaints, demonstrating your ability to stay calm and effective under pressure will impress the interviewers.
✨Emphasise Team Spirit
Be ready to talk about your experiences working in a team. Highlight how you’ve supported colleagues and contributed to a positive work environment, as teamwork is crucial in this role.
✨Flexibility is Key
Discuss your adaptability and willingness to take on various tasks. Mention any past experiences where you’ve had to switch roles or handle unexpected challenges, showing that you can embrace the dynamic nature of retail.
