At a Glance
- Tasks: Deliver style advice and five-star service in a fast-paced retail environment.
- Company: Join M&S, a leading brand in Fashion, Home & Beauty.
- Benefits: Flexible hours, team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and digital tools.
- Why this job: Be a fashion ambassador and help customers discover trendy products.
- Qualifications: Passion for fashion and strong customer service skills.
The predicted salary is between 11 - 12 £ per hour.
Work Pattern
- Thursday 17:30-21:30
- Friday 17:30 - 21:30
- Saturday 17:30-21:30
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.
We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.
At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.
This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today.
Customer Assistant - Fashion, Home & Beauty - Stratford City employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and innovation. Our Stratford City location provides a dynamic environment where you can grow your skills in fashion retail while enjoying flexible hours and competitive benefits. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences and driving our brand forward.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Stratford City
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with M&S's latest fashion trends and products. This way, when you walk into that interview, you can chat confidently about what’s hot and how you can help customers find their perfect style.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key for this role, make sure you highlight any experience you have with apps or tech in your conversations. We want to see how you can use these tools to enhance the customer experience.
✨Tip Number 3
Be ready to demonstrate your teamwork skills! Retail is all about collaboration, so think of examples where you've worked well with others. Share how you’ve supported teammates in busy situations – it’ll show you’re a great fit for the fast-paced environment at M&S.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the M&S team. So, take your marks and get that application in!
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Stratford City
Some tips for your application 🫡
Show Your Passion:Let your love for fashion, home, and beauty shine through in your application. We want to see that you're not just looking for any job, but that you're genuinely excited about being a part of the M&S team!
Be Specific:When detailing your experience, be specific about how you've contributed to sales or customer service in the past. We’re keen to know how you’ve made a difference in previous roles, so don’t hold back!
Highlight Your Digital Skills:Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can enhance the customer experience using technology – it’ll make you stand out!
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Share a bit of your personality, but ensure it aligns with the brand values of M&S. And don’t forget to apply through our website!
How to prepare for a job interview at Marks & Spencer
✨Know Your Fashion
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite styles and how you can help customers find their perfect look. Showing genuine passion for the products will impress the interviewers.
✨Demonstrate Digital Savvy
Familiarise yourself with digital tools like the Sparks App. Be prepared to explain how you would use technology to enhance customer experiences. This shows that you’re not just a people person but also tech-savvy, which is crucial for this role.
✨Show Your Team Spirit
Prepare examples of how you've worked effectively in a team before. Highlight your ability to support colleagues and contribute to a positive environment. M&S values teamwork, so demonstrating this quality will set you apart.
✨Embrace Flexibility
Retail is fast-paced, and adaptability is key. Think of times when you've had to adjust quickly to changing circumstances. Share these experiences to show that you're ready to tackle any challenge that comes your way.
